No Email digest!

Forum|Forum|5 years ago
June 8, 2021
2 replies
1265 views

Hi
I have email me when I receive a reply, and I receive NO email?

Is this a bug that goes along with my in ability to login with my subscription email too?

Thanks in advance

Rob

This topic has been closed for replies.

Sil.C

Community Manager

Hi Rob, checking your account settings it looks like under Notifications > General Settings you had "turn off all emails" ticked.
Can you verify it's unticked now and see if this helps? Thanks!

Rob Art IllustrationAuthor

Inspiring

Hi
Sorry I was on holiday.
When I check the tick off, I get a constant stream of emails from all the apps I have followed. I only want replies from the ones I have replied to or started.

practice safe design | use a concept ~ Petrula Vrontikis

Nancy OShea

Community Expert

Hi @Rob Art Illustration,

I think it's unlikely the two things are related. These community forums have their quirks to be sure but nothing much to do with your Adobe account and vice versa. Some people receive forum e-mails and some don't. It may have something to do with your email client or the online service you use.

With regard to your Adobe / Creative Cloud account, please ensure that your plan is active and your payment details are current at the link below. Use a modern desktop browser that supports cookies and does not have script blockers of any kind.

https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

Rob Art IllustrationAuthor

Inspiring

I have had extensive conversaions with Adone Support on this matter. They have even done a screen control to nose around to see what might be the issue. Nothing surfaced.

The browser for some reason just keeps refreshing for no reason when I try and login with my Creativ Cloud account email.

practice safe design | use a concept ~ Petrula Vrontikis

Nancy OShea

Community Expert

Try a different web device. Use another browser -- latest desktop Chrome or Firefox.

If this was a widespread problem, everyone would be complaining about the same. So something is different on your end.

Nancy O'Shea— Product User & Community Expert

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