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Julien_Deka1
Participant
September 28, 2013
Question

Not able to connect to the forum

  • September 28, 2013
  • 2 replies
  • 2244 views

Hi I'm using a second Adobe ID just to write this message.

It's been about 6 weeks now that I try to sign in with my official Adobe ID in this forum and when I do so, the address bar goes crazy: it keeps redirecting.

I tried on my Mac Pro, on my Mac Book Pro and on my iPad. I tried with Safari (up-to-date) and Firefox (up-to-date). It is allways the same.

When it happened, it was the first time I was signing in the forum since I was a fully Creative Cloud Member (so far I had the free 2GB version - but this summer I signed up for the full package deal).

I tried to chat online with an Adobe representative, and he said to me about 3 times that I needed to connect into the forum with my ID - and I was so speechless as I kept telling him that this was exactly the reason why I was contactiing him: because I couldn't do it.

He finally said to me that they were not trained.

So I'm hopping someone from the Adobe Team, United Stats side hopefully, will read this thread and let me know what can I do to restor my Adobe ID so it works to log in on the forum.

I must add that I have no other issues with the concerned ID: I'm able to log into my CC apps (desktop and iPad apps), to log intot he CC website, and to log into my Adobe account... It's really just the forum that I can't access.

Thanks in advance for helping me to sort this out.

Julien

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    October 2, 2013

    Not sure if this will help but some sign in errors are corrected if you dump your browser cache.  If using Firefox it is in Tools/options/advanced/network.  I know as had to use that this morning to get online.

    J
    Julien_deka
    Known Participant
    October 2, 2013

    Hey Ned,

    I was about to say thank you for pointing me toward the correct forum.

    But actually Curt, your tip did the trick. InSafari, I did Remove All Website Data and it worked right after that.

    I'm using my correct Adobe ID right now.

    Thank you guys.

    Julien

    Ned Murphy
    Ned Murphy
    Legend
    October 1, 2013

    Hi Julien,

    I recommend you visit the Forum Comments forum and post your issue there.  That forum is dedicated to helping with forum usage issues.

    http://forums.adobe.com/community/general/forum_comments

    If no one picks up on it there or it remains unresolved I recommend you contact the person that is listed as the first of the Top Participants on that page (unless his assistance has also led to no solution).

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