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I
igben
Participant
June 18, 2013
Question

Ongoing customer support issues - accounts related

  • June 18, 2013
  • 2 replies
  • 977 views

Hi,

I'm hoping to attract some assistance from an Adobe representative?

We're a web design agency who have a number of software subscriptions and ongoing problems with Adobe billing / customer support. I've spent hours of wasted business hours on the phone and so am trying the forums instead. The last person I spoke to last week, Prabhanjan, abandoned my call after 1hr and 20mins, as he didn't know how to fix the billing issue we have and said he couldn't give me any ref / case number to call back with. Extremely frustrating and very poor customer service.

The series of billing issues we've had over the past 4 months have all been due to errors on Adobe's part and have been a nightmare to resolve. There are no email addresses to contact, so I'm hoping someone might pick this thread up?

The problem that we're currently having is related to vat.

Thanks in advance.

    This topic has been closed for replies.

    2 replies

    MadisonLeupp
    MadisonLeupp
    Legend
    June 18, 2013

    Hi there,

    I'm taking a look at your account information now. I'll follow up via private message when I have some more info to pass on.

    Thanks,

    Madison

    OldBob1957
    OldBob1957
    Inspiring
    June 18, 2013

    An e-mail address that some people have had luck with is:

    adbecare@adobe.com

    Note: That's A-D-B-E-care. not A-D-O-B-E-care

    Good luck.

    --OB

    I
    igbenAuthor
    Participant
    June 19, 2013

    Thanks OB, I appreciate your help on this.

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