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Eric_Dahlenburg
Inspiring
July 9, 2009
Question

Page Errors accessing Adobe Forums, Please Help !!

  • July 9, 2009
  • 1 reply
  • 2726 views

Hey Folks,

My work and personal laptop are unable to access any forum on the Adobe site using Internet Explorer. If I enable debugging, the errors that I receive before the webpage fails to respond include:

'Jive' is undefined

'JiveSpotLightSearch' is undefined

'JiveViewThreads' is undefined

Line: 2325 Error: Object Expected

These all seem to be related to Jive Softwares "Clearspace" software that is used on the Adobe site. None of the forums, Yahoo, or google seem to have any information on this problem. It has got to be a missing add-on, a security setting, or some other inocculous problem.

I had to load Firefox just to access this forum to post this thread !

Thanks in advance for your help,

Eric

Ps    Please don't advise me to use a difference browser or update to I.E. 8. My work has me locked into I.E. 7

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    July 9, 2009

    Sounds like your job is blocking websites. This forum works at home with IE7. Same with IE8 except for some bugs. Look at your security and privacy level settings.

    E
    Eric_DahlenburgAuthor
    Inspiring
    July 9, 2009

    I get the same thing on my personal Laptop as well.

    I am running:
    JAVA  version 1.6
    J2SE Runtime Enviroment 5.0
    Microsoft .NET Framework Version 1.1

    I have tried disabling WinPatrol and Norton Antivirus and the problem remains.

    What specifically should I be looking for in Security and Privacy Settings?

    Eric

    Ps      The post to thread via e-mail function does not work either. When I send a reply, I get a bounced e-mail message (See below)

    This is the mail system at host mail.sgaur.hosted.jivesoftware.com.

    I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to <postmaster>

    If you do so, please include this problem report. You can delete your own text from the attached returned message.

                       The mail system

    <clearspace-1379620380-116877-2-2097386@mail.forums.adobe.com>: host
        10.137.24.42[10.137.24.42] said: 553
        <clearspace-1379620380-116877-2-2097386@mail.forums.adobe.com> address
        unknown. (in reply to RCPT TO command)

    A
    Anonymous
    July 10, 2009

    .NET is at 3.5 now

    Java is Version 6 update 14. Not sure if you have that

    Updating directx may or may not help. Would not hurt

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