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Anonymous
September 19, 2012
Question

Platinum Support Phone Number

  • September 19, 2012
  • 3 replies
  • 1711 views

I am calling the number that Adobe gave me for Platinum Support (866-335-2256) and getting a message that it's down for maintenance until July?   Anyone have a way to talk to an actual person to log a support case? 

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    3 replies

    Noel Carboni
    Noel Carboni
    Legend
    September 22, 2012

    There's always the (inexpensive) upgrade to diamond support, and beyond that for only a reasonable fee there is unobtanium support.  If you still get busy signals there's the (gasp) top tier, of course - collapsed matter level support. 

    -Noel

    adobe-admin
    adobe-admin
    Legend
    September 19, 2012

    There was a phone company service outage this morning. It should be back in service now.

    TerriStone
    Adobe Employee
    TerriStone
    Adobe Employee
    September 19, 2012

    Hi Megan,

    We are currently experiencing a disruption in our support services, which is preventing customers from accessing any support over the phone, not just Platinum Support. If you need help with your Adobe products, please use the online resources available to you. 

    We are working to restore service as quickly as possible and appreciate your patience.

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