Two issues with Personal Messages in this foruma fellow member tried to send me a PM today, but got an error message that "the user does not exist" (see http://forums.adobe.com/message/2965689#2965689). In fact I think that my mailbox was near full, so the PM could not be sent. But the error message is definitely wrong; the user trying to send the message should get a better error, like "the user's mailbox is full" or something to that extent.because of the above I started to delete some messages in my Sent folder. I could delete quite a few, using the checkbox on the right. But then on the last page there were suddenly no checkboxes - see image below.why are there no checkboxes for some messages?how to delete such messages?

pwillener

Legend

Question

PM mailbox issues

Forum|Forum|15 years ago
July 12, 2010
2 replies
1336 views

Two issues with Personal Messages in this forum

a fellow member tried to send me a PM today, but got an error message that "the user does not exist" (see http://forums.adobe.com/message/2965689#2965689). In fact I think that my mailbox was near full, so the PM could not be sent. But the error message is definitely wrong; the user trying to send the message should get a better error, like "the user's mailbox is full" or something to that extent.
because of the above I started to delete some messages in my Sent folder. I could delete quite a few, using the checkbox on the right. But then on the last page there were suddenly no checkboxes - see image below.
1. why are there no checkboxes for some messages?
2. how to delete such messages?

This topic has been closed for replies.

J

Jochem van Dieten

Inspiring

The mailbox full error message actually reads"Your message was rejected because the recipients mailbox was full.". I expect the person who is trying to send you a message is having some problems with the creative use of Unicode in your username.

pwillenerAuthor

Legend

Thank you for your reply.

That's a strange one; the forum member could always send me PM messages in the past, but not any more. And yes, it seems to be related to the Unicode characters I am using in my display name; when sending to the user name 'pwillener', then it works.

I don't know if there is something that needs to be fixed - perhaps yes, but I do not insist on it. (I get enough PMs already...)

adobe-admin

Legend

My guess is that it will work if someone goes to your profile page (by clicking on your name/avatar) and clicks on "Send private message." But it won't work if they try to type in your name.

pwillenerAuthor

Legend

Regarding (2.) above, I think part of the screen is hidden - possibly because of the long subject line of the last message. So the checkboxes and 'Delete' button are not visible - pushed out of sight to the right.

Environment: Windows 2000, Firefox 3.6.6, Internet Explorer 6.0; monitor resolution 1024x768px.

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