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Legend
January 28, 2024
Question

Problem viewing images when signed in

  • January 28, 2024
  • 4 replies
  • 1591 views

Any post with images is fine if I'm not logged in, but the images are hidden when I'm logged in.

 

eg I'll be able to see the image below only when not signed in.

 

 

Have tried deleting cache

 

Chrome on Android phone, Chrome on Mac Sonoma 14.1.2, Safari on Mac Sonoma 14.1.2

    This topic has been closed for replies.

    4 replies

    Legend
    January 29, 2024

    Here's the message html for the signed in version:

    <div class="lia-message-body-content">
    			
    				
    					
    					
    						<p>Any post with images is fine if I'm not logged in, but the images are hidden when I'm logged in.</p><p>&nbsp;</p><p>eg I'll be able to see the image below only when not signed in.</p><p>&nbsp;</p><p></p><p> </p><p>&nbsp;</p><p>Have tried deleting cache</p><p>&nbsp;</p><p>Chrome on Android phone.</p>
    					
    				
    			
    			
    				
    			
    			
    			
    			
    			
    			
    			
    		</div>

     

    and here's the code when not signed in:

    <div class="lia-message-body-content">
    			
    				
    					
    					
    						<p>Any post with images is fine if I'm not logged in, but the images are hidden when I'm logged in.</p><p>&nbsp;</p><p>eg I'll be able to see the image below only when not signed in.</p><p>&nbsp;</p><p><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000005151.jpg" style="width: 2040px;" onclick="showPreview(event)"><span class="lia-message-image-wrapper"><img src="https://community.adobe.com/t5/image/serverpage/image-id/650350i0E76E49AB0B0A490/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="1000005151.jpg" alt="1000005151.jpg" li-image-url="https://community.adobe.com/t5/image/serverpage/image-id/650350i0E76E49AB0B0A490?v=v2" li-image-display-id="'650350i0E76E49AB0B0A490'" li-message-uid="'14384159'" li-messages-message-image="true" li-bindable="" class="lia-media-image" tabindex="0" li-bypass-lightbox-when-linked="true" li-use-hover-links="false" li-compiled="true"><!----></span><img loading="lazy" src="https://community.adobe.com/html/@BB6C98AC2329819AAA8972FD58BBD793/assets/ExpandIcon.svg" class="expand-svg" alt="expand image"></span></p><p> </p><p>&nbsp;</p><p>Have tried deleting cache</p><p>&nbsp;</p><p>Chrome on Android phone.</p>
    					
    				
    			
    			
    				
    			
    			
    			
    			
    			
    			
    			
    		</div>



    jane-e
    Community Expert
    Community Expert
    January 29, 2024

    This is the HTML I got from your post. 

     

    Peru Bob
    Community Expert
    Community Expert
    January 28, 2024

    Is this a forum issue or an Adobe application issue?
    This is the forum for problems using the forums.

    Legend
    January 29, 2024

    Forum issue.... Two screenshots - only difference is I'm signed in on the one with no image

     

     

    kglad
    Community Expert
    Community Expert
    January 29, 2024

    try a different browser.

    kglad
    Community Expert
    Community Expert
    January 28, 2024

    and is this a mobile app?

    Legend
    January 29, 2024

    Android Mobile, Mac Laptop, Chrome, Safari...

    kglad
    Community Expert
    Community Expert
    January 29, 2024

    yes, i see the images.  i don't know of any adobe setting that would block images, but there must be something.

     

    at the bottom of all forum pages is a cookie preferences link.  when signed in, are all cookies enabled?

    jane-e
    Community Expert
    Community Expert
    January 28, 2024

     

    @Trevor_Asq 

    Which Adobe application are you using?

    Jane

    Legend
    January 29, 2024

    This is for the forum via web browser.