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Legend
Jan 28, 2024 8:24 AM UTC
Question

Problem viewing images when signed in

Any post with images is fine if I'm not logged in, but the images are hidden when I'm logged in.

 

eg I'll be able to see the image below only when not signed in.

 

 

 

Have tried deleting cache

 

Chrome on Android phone, Chrome on Mac Sonoma 14.1.2, Safari on Mac Sonoma 14.1.2

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    20 replies

    Legend
    Jan 29, 2024 10:34 PM UTC

    Here's the message html for the signed in version:

    <div class="lia-message-body-content">
    			
    				
    					
    					
    						<p>Any post with images is fine if I'm not logged in, but the images are hidden when I'm logged in.</p><p>&nbsp;</p><p>eg I'll be able to see the image below only when not signed in.</p><p>&nbsp;</p><p></p><p> </p><p>&nbsp;</p><p>Have tried deleting cache</p><p>&nbsp;</p><p>Chrome on Android phone.</p>
    					
    				
    			
    			
    				
    			
    			
    			
    			
    			
    			
    			
    		</div>

     

    and here's the code when not signed in:

    <div class="lia-message-body-content">
    			
    				
    					
    					
    						<p>Any post with images is fine if I'm not logged in, but the images are hidden when I'm logged in.</p><p>&nbsp;</p><p>eg I'll be able to see the image below only when not signed in.</p><p>&nbsp;</p><p><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000005151.jpg" style="width: 2040px;" onclick="showPreview(event)"><span class="lia-message-image-wrapper"><img src="https://community.adobe.com/t5/image/serverpage/image-id/650350i0E76E49AB0B0A490/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="1000005151.jpg" alt="1000005151.jpg" li-image-url="https://community.adobe.com/t5/image/serverpage/image-id/650350i0E76E49AB0B0A490?v=v2" li-image-display-id="'650350i0E76E49AB0B0A490'" li-message-uid="'14384159'" li-messages-message-image="true" li-bindable="" class="lia-media-image" tabindex="0" li-bypass-lightbox-when-linked="true" li-use-hover-links="false" li-compiled="true"><!----></span><img loading="lazy" src="https://community.adobe.com/html/@BB6C98AC2329819AAA8972FD58BBD793/assets/ExpandIcon.svg" class="expand-svg" alt="expand image"></span></p><p> </p><p>&nbsp;</p><p>Have tried deleting cache</p><p>&nbsp;</p><p>Chrome on Android phone.</p>
    					
    				
    			
    			
    				
    			
    			
    			
    			
    			
    			
    			
    		</div>



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    jane-e
    Community Expert
    Community Expert
    Jan 29, 2024 10:45 PM UTC

    This is the HTML I got from your post. 

     

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    Peru Bob
    Community Expert
    Community Expert
    Jan 28, 2024 7:27 PM UTC

    Is this a forum issue or an Adobe application issue?
    This is the forum for problems using the forums.

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    Legend
    Jan 29, 2024 9:57 PM UTC

    Forum issue.... Two screenshots - only difference is I'm signed in on the one with no image

     

     

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    kglad
    Community Expert
    Community Expert
    Jan 29, 2024 10:06 PM UTC

    try a different browser.

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    kglad
    Community Expert
    Community Expert
    Jan 28, 2024 2:42 PM UTC

    and is this a mobile app?

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    Legend
    Jan 29, 2024 10:37 PM UTC

    Android Mobile, Mac Laptop, Chrome, Safari...

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    kglad
    Community Expert
    Community Expert
    Jan 29, 2024 10:41 PM UTC

    yes, i see the images.  i don't know of any adobe setting that would block images, but there must be something.

     

    at the bottom of all forum pages is a cookie preferences link.  when signed in, are all cookies enabled?

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    jane-e
    Community Expert
    Community Expert
    Jan 28, 2024 10:55 AM UTC

     

    @Trevor_Asq 

    Which Adobe application are you using?

    Jane

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    Legend
    Jan 29, 2024 10:37 PM UTC

    This is for the forum via web browser.

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