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VitAl2013
Participant
June 13, 2013
Question

Pure Russian support

  • June 13, 2013
  • 1 reply
  • 949 views

I am looking that Russian support is very pure. Site adobe.ru has links to fake documents, for example: given links to manuals for CS6, but ahen I clik on it I'v got 1page PDF with CS6 English manual and CS5.5 manual. No clear links for feedback (I am even not shure that somebody will read this, but it's problem more for all adobe products, has long been considered a good practice have link for feedback or bugreport from program directly) No Russian forum, problems in Russian vertion of inDesign. For sure other Russian products have them too. No month licenses, saw it only for English version.

I understand that no so lot of moneys from Russia. Everybidy use pirate's vertions and so on... But fact is that yours product used, needed, have specialists and I am sure can be selled somehow anyway. It's interrelation. And only Adobe have ability cahnge it. Stupid wait from pepople that they will start buy your product and bring moneys at ones without normal service and flaxible cost politic.

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    1 reply

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    June 13, 2013

    Welcome, VitAl2013.

    The help documents, lately have indeed been a mix of old ans new versions, and this confuses many users!

    If you want to submit a bug report/feature request for many programs: https://www.adobe.com/go/wish/

    For the Photoshop family, use http://feedback.photoshop.com

    If you have problems about the translation of Adobe programs, you can suggest better translations at: https://translate.adobe.com/adobe/products

    It seems that InDesign is not listed, so you should use the email address on that page. (See the area "Can't find a product in your language")

    Creative Cloud is not yet available in Russia, maybe for legal reasons. You should contact Adobe in Russia to have more info.

    About getting a Russian Speaking forum, there is a need to translate the UI, then to have Russian speaking moderators that can commit some time and energy to that.

    Hope this helps!

    V
    VitAl2013Author
    Participant
    June 19, 2013

    If you are going to some region and have plan get money from them (it can be different only at war) you should speak on their language and have already translated all UI (not so important, because UI is simple enough, moew important have native and operative help), moderators and so on - native and respected rule.

    Anyway, thanks for links, for 'bug report page' specialy.

    Clouds already in Russia - I found them, but got clear 'what it is' info only on other sites. Plus clearifing that 'year contract with XXRUR by month' - key word is 'year' contract - mean should be multiplied by 12... For example, for me it's not usefull, I am planing use products 4-6 month each year.

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