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Ivan Zajats
Inspiring
November 30, 2022
Answered

Quoting bug

  • November 30, 2022
  • 19 replies
  • 1623 views

I have issues with the Quote button. It qoutes just the main (first) post of the thread, disregarding what comment I'm replying to. In some cases it works, but I can't understand clearly why&when it happens.

 

I've just noticed that the quoting works properly when there are already some replies to other comments.

upd. Windows 10, Opera browser (if it matters)

 

This topic has been closed for replies.
Correct answer Nancy OShea

@Ivan Zajats 

 

i can see why this should have been removed from the "bug" forum, but i guess someone didn't think this qualified as an "idea'.  not sure i agree with that.


BUGS & IDEAS are unthreaded by design.  I assume it's to ensure compatibility with Adobe Employee's internal tracking systems. 

 

Unthreaded topics give topmost priority to the original post which is what the quoting system is based on.   Long story short, I  don't expect this to change unless they decide to change BUGS & IDEAS to a threaded system which probably won't happen.

 

 

19 replies

LinSims
Community Expert
Community Expert
December 15, 2022

As a datapoint, copying and pasting text from one of the comments into a reply, then selecting the text and clicking Quote has the same result. The pasted text is replaced by the first post in the thread. I was expecting the selected text to format as a quote, although not necessarily with the poster's name and date/timestamp.

kglad
Community Expert
Community Expert
December 15, 2022

ok, i have more info.  when clicking the reply button, the reply field opens directly beneath the post that will be quoted.  ie, if the reply window opens beneath the initial post and you click the quote icon, the initial post will be quoted.

 

if the reply window opens in the "correct" location (directly beneath the message to which one is replying), the quote will work "correctly" and quote the correct message.

 

bottomline 1: the reply window doesn't always open in the correct location.  this is a recent change that i've noticed for about 1 week.  because i almost never use the quote icon, i didn't think much of it.

 

bottomline 2: i think it's related to the thread.  ie, in some threads, the reply window opens in the correct location for all posts in that thread.  in other threads (eg, this one), the reply window opens beneath the initial post.  

Ivan Zajats
Inspiring
December 15, 2022

! that's what I'm talking about

kglad
Community Expert
Community Expert
December 15, 2022

oh wait.  i completely misunderstood the issue you're seeing.

 

and i do see what you're seeing and it is a bug: when replying to any post in a thread, using the quote causes the initial post to be quoted, not the post to which you're replying

 

and there's more info to supply about this.  i'm trying to track the issue better because i (just like you mentioned) see the quote working on some threads, but not when i reply to any post in this thread.

Ivan Zajats
Inspiring
December 15, 2022

I get this when I'm replying even here

 

kglad
Community Expert
Community Expert
December 15, 2022

i tested on 10 threads (including yours when i was crafting my first reponse).  it worked find on all 10.  that should occur less than 1/1000 for a 50-50 test.

 

now, for most of them, i clicked reply, clicked the quote icon, checked to see if everything was quoted and then i cancelled.  ie, for most, i did not click post and then inspect so i don't know if that makes a difference.  i did click post for a few of them and saw problem when doing that, but my test for that was not as thorough.

kglad
Community Expert
Community Expert
December 15, 2022

ok. testing... 

Ivan Zajats
Inspiring
December 15, 2022

50/50

in some topics it works, in others doesn't

kglad
Community Expert
Community Expert
December 15, 2022

about how often do you see the problem when there are no replies?  (and just to be explicit no reply message are the only ones where you sometimes see a quote problem.)