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Legend
September 19, 2011
Question

Re: Waiting for forums.adobe.com...

  • September 19, 2011
  • 10 replies
  • 17580 views

Well, the new software helps some, but you guys reeeeeeally need new hardware.  I'm still getting those dreaded five words "Waiting for forums.adobe.com..." on a 15/5 FiOS connection.

    This topic has been closed for replies.

    10 replies

    pwillener
    Legend
    October 25, 2011

    Since about 60 minutes there have been major waits (up to several minutes) for every forum action (e.g. displaying a topic).

    Multiple times the connection timed out completely.  I also was multiple times prompted for my login credentials.

    Claudio González
    Legend
    October 25, 2011

    Situation here right now: 2 min 23 seconds to get into the forums using bookmark. Less than three seconds in opening this thread. 59 seconds to go to its last post.

    the_wine_snob
    Inspiring
    October 12, 2011

    Well, maybe it is not just Jive?

    Google.com is not coming up often.

    FoxNews Network is having real problems with their feeds.

    Replies are starting to time-out on the Adobe forums.

    Experiencing this on Chrome, PC, at ~ 11:00AM PDT on 10/12/2001 for the Web-based stuff, and on my COX Cable TV feed.

    Hm-m-m?

    Hunt

    Noel Carboni
    Legend
    October 12, 2011

    Bill, I saw a tutorial on troubleshooting Blackberry problems the other day:  http://www.youtube.com/watch?v=SuNaZmvlRNg

    Seriously, sounds like you may be having local network problems.

    Seems to me someone needs to invent a diagnostic app that would drill down into the nitty gritty of what's wrong between a user and a site then present the results in simple terms.

    -Noel

    the_wine_snob
    Inspiring
    October 12, 2011

    Noel,

    In this case, it seems to be very wide-spread, affecting the UK, Europe, Africa, the Middle-East, and now Canada and the US, as of today.

    Thanks,

    Hunt

    the_wine_snob
    Inspiring
    October 12, 2011

    Well, I guess that it was inevitable. I bragged about how much quicker things were, just yesterday (10/11/2011), and then today, real lags.

    Some other anomalies have been:

    • Extreme lag (up to 3 mins.) to post a Reply
    • Reply editing screen disappearing, on Add Reply, but then just hanging, until I exit from that page. The Reply does not get posted, until I start the process all over again.
    • URL's not linking properly on the first try (intermittent)
    • Pages very slow to load, but not nearly so bad, as when posting a Reply

    Teach me to brag...

    Hunt

    ~graffiti
    Legend
    October 12, 2011

    46 seconds to get to the forum comments list, another 50 or so to get into this thread.

    But here's an odd one, this is what I got when I came into this thread:

    ~graffiti
    Legend
    October 12, 2011

    Posting that last comment only took 3 seconds.

    Noel Carboni
    Legend
    October 12, 2011

    I think there are multiple things happening here...

    • Momentary server burps or restarts that cause outages (which may be perceived by users as very long delays because of retries at the various protocol levels).
    • Short term traffic surges or things running on the server that cause momentary slowdowns.
    • Longer term traffic issues that may be overwhelming the servers.
    • Variations in how long it takes for an individual cliient system to execute the software, which is not trivial.
    • Differences in what different people think is acceptable performance.  For me, if something happens after I click in less than 2 seconds, I find it acceptable.

    I believe I sense, in various folks' comments, that the percentage of time this forum provides acceptable performance for any one person varies pretty widely

    For example, the great majority of the time I'm here I find it to work fine, with only rare cases where clicking on something yields a noticeable delay or failure.  If I had to quantify, I'd say it is acceptable 98% of the time for me.

    Perhaps it would be helpful if you folks would try to quantify the amount of time you feel it performs acceptably well for you.

    -Noel

    John T Smith
    Community Expert
    Community Expert
    October 10, 2011

    Monday 10-10 response times from clicking a link to full page load is under 2 seconds... nothing changed at my end... so either the 'net in general is a LOT less busy, or the problem was with the Jive servers

    the_wine_snob
    Inspiring
    October 10, 2011

    Well, maybe it's Columbus Day in the US????

    Actually, things are so quick now, that I have been startled a few times, when Replies posted instantly, and I do mean instantly. Oct. 10, 2011 @ 4:20PM PST.

    Hunt

    Noel Carboni
    Legend
    September 26, 2011

    FYI, though there seemed to be some kind of outage earlier today, now I'm seeing consistent times under 2 seconds getting into the forum initially (including login), then times from under 1 second to 2 seconds navigating from page to page.

    I'm curious what others are seeing.

    -Noel

    Noel Carboni
    Legend
    September 22, 2011

    I have a good link and IE9 on a powerful workstation, and I'm on these forums a lot.

    I simply have not seen any slowdowns here in south Florida at all since the forum software was updated.

    I mention the computer power, because I believe there's quite a lot of script that runs on the user's system...  Could it be that what's perceived as a slow server is actually slow local processing?

    Some objective measurements just now with a stopwatch:

    In a fresh IE9 x64 browser window the time from choosing the shortcut to this site from the Favorites menu and screen paint:  1.6 seconds.

    Time to display my user box after hovering over my avatar:  0.8 seconds.

    Time to display this thread after choosing it from my user box:  1.2 seconds.

    C:\TEMP>ping forums.adobe.com

    Pinging adobe.hosted.jivesoftware.com [216.245.178.32] with 32 bytes of data:
    Reply from 216.245.178.32: bytes=32 time=46ms TTL=234
    Reply from 216.245.178.32: bytes=32 time=46ms TTL=234
    Reply from 216.245.178.32: bytes=32 time=45ms TTL=234
    Reply from 216.245.178.32: bytes=32 time=45ms TTL=234

    I'd be curious to hear what others are seeing for these times, and what variation is seen.

    -Noel

    Noel Carboni
    Legend
    September 22, 2011

    C:\TEMP>tracert forums.adobe.com

    Tracing route to adobe.hosted.jivesoftware.com [216.245.178.32]
    over a maximum of 30 hops:

      1     4 ms    <1 ms    <1 ms  192.168.2.1
      2     1 ms     1 ms    <1 ms  173.199.192.1
      3     1 ms     1 ms     1 ms  10.52.0.53
      4     1 ms     1 ms     1 ms  10.52.0.41
      5     3 ms     1 ms     1 ms  10.52.0.77
      6     2 ms     1 ms     1 ms  10.50.0.17
      7     2 ms     2 ms     2 ms  10.50.0.13
      8     2 ms     2 ms     2 ms  10.50.0.29
      9     2 ms     2 ms     2 ms  10.50.0.42
    10    19 ms     2 ms    16 ms  ae5-191.edge2.miami1.level3.net [4.59.84.93]
    11    15 ms     2 ms    14 ms  ae-31-51.ebr1.Miami1.Level3.net [4.69.138.94]
    12    30 ms    31 ms    30 ms  ae-2-2.ebr1.Dallas1.Level3.net [4.69.140.133]
    13    31 ms    30 ms    30 ms  ae-71-71.csw2.Dallas1.Level3.net [4.69.151.137]
    14    31 ms    31 ms    31 ms  ae-72-72.ebr2.Dallas1.Level3.net [4.69.151.142]
    15    45 ms    44 ms    44 ms  ae-2-2.ebr1.Denver1.Level3.net [4.69.132.105]
    16   275 ms    44 ms    44 ms  ae-11-51.car1.Denver1.Level3.net [4.69.147.67]
    17    45 ms    45 ms    45 ms  SUNGARD-NET.car1.Denver1.Level3.net [4.53.0.118]
    18    45 ms    45 ms    45 ms  209.46.54.39
    19    46 ms    45 ms    46 ms  65.168.255.156
    20    46 ms    46 ms    45 ms  216.245.178.32

    Trace complete.

    -Noel

    John Hawkinson
    Inspiring
    September 22, 2011

    Noel, you are losing the forest for the trees.

    The roundtrip times are not relevant to the problem -- they are in the tens of millseconds, and the delays that users are seeing are measured in seconds (100 times longer than 10ms). That means that the network is not the bottleneck, and is perfectly fine.

    Given the round-trip times, measured by ping, the delays shown by traceroute are even less relevant (perhaps that's why you edited out your quip about 1/3 time in Denver). Routers do not respond with ICMP TIME EXCEDED replies (used by traceroute) with the same priority as regular raffic. So you may see cases where the times reported by traceroute are greater than the end-to-end times reported by ping. This is a case of the diagnostic tool giving you misleading (and irrelevant) information. If the round-trip times with ping are satisfactory, as they are, there is no need to look deeper into the network (such as with traceroute), and doing so is just going to confuse and mislead.

    But since you ask, for me right now, from Cambridge,MA at MIT to Jive via Sprintlink:

    PING adobe.hosted.jivesoftware.com (216.245.178.32): 56 data bytes

    ...

    --- adobe.hosted.jivesoftware.com ping statistics ---

    7 packets transmitted, 7 packets received, 0.0% packet loss

    round-trip min/avg/max/stddev = 49.355/49.754/50.358/0.324 ms

    Much more useful information is the time to retrieve a page. It's hard to instrument that as easily, because a brower has to retreive multiple HTTP URLs from different servers to render the page, including the page itself, the css, cookies, Adobe ID crap, images, etc. But if we look at just the base page, it gives you a sense of the time. Unfortunately I don't have a good tool to do that reporting, since curl (to my surprise!) doesn't seem to give the total elapsed stat. But we can fake it well enough with 'time':

    $ time curl -O 'http://forums.adobe.com/message/3932147'

      % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current

                                     Dload  Upload   Total   Spent    Left  Speed

    100 42390    0 42390    0     0   112k      0 --:--:-- --:--:-- --:--:--  132k

    real    0m0.392s

    user    0m0.005s

    sys     0m0.021s

    That is, it took 392ms of wall-clock time to transfer the this current thread.  Much much greater than the round-trip time, so we can safely discount the round-trip time as being relevant.

    the_wine_snob
    Inspiring
    September 20, 2011

    Jim,

    Though I have only been on the new Jive for a very few days, I have not seen those issues, and I am on a Wireless-G on this laptop, though the main connection is high-speed cable. Things seem (no benchmarks) to be about 20% faster, at least for me.

    Hunt

    John T Smith
    Community Expert
    Community Expert
    September 20, 2011

    >about 20% faster

    Most of the time (both home & work) I agree that the forum "seems" faster

    But, as before the upgrade, things are not faster 100% of the time for 100% of operations (again, both home & work)

    But, as I've mentioned before, I've talked to IT where I work, and also read online magazine articles, so I know that a large % (as much as 80% ?) of web traffic is spam, so a new & heavy spambot operation could certainly slow the entire Internet to a crawl at any given time

    adobe-admin
    Legend
    September 20, 2011

    I don’t have the exact figures available, but we are seeing 4x as many bot/crawler page views in forums as user page views per month.

    ~graffiti
    Legend
    September 20, 2011

    Read 3 longish threads in the Google SEO forum waiting for this page to load and hoping this post gets through.

    adobe-admin
    Legend
    September 19, 2011

    Branched this off to a new thread, as all the content in the old referred to a different hardware platform.

    I am not seeing slowdowns. Where are you located?

    Thanks!

    ~graffiti
    Legend
    September 19, 2011

    I was seeing them this morning around 10:00AM also. That's the last I've seen of them though. Now it's pretty zippy.

    I'm in Olympia Washington.