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cristobasu
Participant
Mar 11, 2026 4:22 PM UTC
Question

Reached the device limit but I only use my computer

So, almost everytime I open Illustrator i get this tab : Youve reached the device limit, please log out from one of the devices. But the only device where I use Creative Cloud is my laptop.  Is there a way to fix this? Does this problem has to do with me using two different Illustrator versions? 

 

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    Mar 12, 2026 12:19 AM UTC

    Close one version before you launch another.

    It’s not a good idea to run more than one product version at a time.

     

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    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    Mar 11, 2026 5:34 PM UTC

    it’s not caused by different app versions.

     

    try ending all sessions from your account page, https://accoumt.adobe.com 

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