Inspiring

Answered

Received an email that I think is a scam.

Forum|Forum|2 years ago
February 22, 2023
7 replies
35225 views

Hello,

I didn't respond to this, but I thought I might report to you. This may or may not be a scam. By the way, I didn't click on the link. I just directly went to you. mail@mail.adobe.com.

The subject line is; Important information about your Adobe account.

Your Adobe account will expire soon.

Dear Adobe customer,

We've noticed you have not logged in to your Adobe account in more than a year. In keeping with our policies, we are contacting you to let you know your Adobe ID will expire 90 days from now. If you take no action within the next 90 days, your Adobe ID will no longer be valid, you will no longer have access to content you may have stored on our servers and this account will be closed.

Your Adobe ID is: <An email that I hardly use that is not in my account.>

If you would like to maintain your Adobe ID listed above, you can log in now to keep it active.

Community Information

Correct answer Nancy OShea

I don't think it's a scam. It think it's cobweb-cleaning of unused accounts.

If it's nothing you use currently, just ignore the email.

Phishing attempts (scammers pretending to be Adobe), can be reported below. phishing@adobe.com

3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

G

georgeh18361273

Participant

Another scam email from jhmiller@uh.edu:

Dear Valued Customer,

The current version of your Adobe Software is out of date and will be discontinued shortly.

You are required to update your software for free by following the link below:

Update Adobe Now

This update is required to ensure you do not lose access to your files, and we have also upgraded the user experience to enhance extra functions that are now available.

Thank you for choosing our services.

Best Regards,

The Adobe Team.

If you have any questions, please contact Support.

Manage Account
Forums

Adobe and the Adobe logo are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.

Adobe, 345 Park Ave., San Jose, CA 95110 USA

kglad

Community Expert

thanks

C

carol_2139

Participant

I already sent this to Adobe Its sent to multiple email address and like others not the one I used to create an account with Adobe (that coincidentally I just let lapse) There is an invoice attached. The sender is invoice2go@communications.2go.com If this is genuinely from Adobe I will be very annoyed as I cancelled the product with their live chat last month. The 2x is also an indication this is a scam.

Reference ID: AD-798473

Date: June 3, 2025

Transaction Number: TXN-E72157

Payment Method: Auto-Renewal

Subscription Plan: Acrobat Pro DC – Annual

Details:

Product: Acrobat Pro DC

Number of Licenses: 2

Cost per License: $181.00

Total Amount Charged: $362.00

Tax: $0.00

This document serves as a confirmation of your subscription renewal.

For any inquiries or additional details, please contact our customer care team at +1 855-687-9352

Thank you for being an Adobe customer.

<http://link.2go.com/f/a/XjLr5UGSSlxEnX1iS6c9VA~~/AAD6xxA~/QRnMEUs09HoXxBrmvqIfRgjoHDpLLnw9kJlr3F0echJKl1oWNtQ0R5rg-jPV4c-AHMK7HFVQwt7ujZoY_LR78BZ3ecbbmDtx2EXe_JHdhfaJopQcONWR7PJpYNYOQOe7StzSguZ8H7841jWIWLoSRHtz8vTmFxU1VG3-4tGTI6JOqZifa2GK3F2kJs4Z5W1mW_lo385Llj8XKGhKhfYYzSe1V5Leb-QTnRTa9HkOYrSXjr2ocmjJujKsRs_oLXcrbja6ZCagyXTdP4sjowak3w~~>

View invoice

Already paid this invoice?

Click here <http://link.2go.com/f/a/aBFO0P4OomWv6JTIbg1uXA~~/AAD6xxA~/d5vpi4M4aq-6WiRspg1JFu42e6BPWwqG0Xo9R7pQhoLzoXSZbkBiKc2sz31MQ8W8hTGqGEUUMxPSNNPWUi1pv7-l2asnvgsmxfjZ1VEQlgjnA58roXDCoe5biJfi-_pIqMiwK-rsaAy0mb9u6wH5LA~~> to notify me.

<http://link.2go.com/q/Nbeg8FIH-KRXjYbQ90OlfA~~/AAD6xxA~/BwNbNZRTY_TbrUfyW6K-p6G7587WDO0Anxe9c-0iFNq67aScIBuAoWf-mGaATRgfx-LILFVZaY3UdoKcb6hiSQ~~>

kglad

Community Expert

no adobe.com link is more than suspicious.

sunshinestate7

Participant

Not a scam. I signed in via Adobe.com and they requested a change of password. Sent a verification code to my account email. All good.

H

hanna_5474

Participant

I also did this (logged in and changed password) a month ago, but got the email again today. Not sure then how to keep it active!?

kglad

Community Expert

@hanna_5474

enable 2fa

kglad

Community Expert

sounds legit and you should ignore it if you have no account with that id that you'd like to maintain.

Richard Groff

Inspiring

I just received this email on one of my personal accounts. I use InDesign daily, so I'm most certainly logged in to my account, and I didn't receive it on the computer I use that's dedicated to my work.

Nancy OShea

Community Expert

This is not a scam.

Adobe is housecleaning -- removing unused or forgotten Adobe IDs. If it's not something you currently use, ignore the email.

If you actually receive a phishing attempt (scammers pretending to be Adobe), report it to phishing@adobe.com.

3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

Nancy O'Shea— Product User & Community Expert

Richard Groff

Inspiring

Thank you, Nancy! Yes, after thinking about it for a while I realized I did have another account besides this one. Not sure why, but I've decided to keep it anyway.

John Waller

Community Expert

I'm with Nancy. That's Adobe doing some housekeeping on unused Adobe IDs.

The link is safe. It points to an adobe.com domain.

Nancy OShea

Correct answer

Community Expert

I don't think it's a scam. It think it's cobweb-cleaning of unused accounts.

If it's nothing you use currently, just ignore the email.

Phishing attempts (scammers pretending to be Adobe), can be reported below. phishing@adobe.com

3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

Nancy O'Shea— Product User & Community Expert

P

PegDrewThat

Participant

I got one of those today too. The tip off was they they sent it to the wrong email address - not the one I use for my work correspondence and log-ins to work-related sites. But I blurred out my non-work email on the attached image:

Abambo

Community Expert

I also get such mails to “blind” e-mail addresses, not necessary from spoofed Adobe. Easy to spot!

ABAMBO | Hard- and Software Engineer | Photographer

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