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Laone Setshedi
Participant
April 20, 2020
Answered

Receiving a verification code that I did not ask for.

  • April 20, 2020
  • 5 replies
  • 7062 views

I got 4 emails sending a verification code to me but I did not ask for any of them. How do I stop someone who's trying to log into my account? 

      This topic has been closed for replies.
      Correct answer Test Screen Name

      I think all these replies may be missing the point. If someone tries to log in to your account, you do indeed get a confirmation email or text. This doesn't do them any good, and doesn't do you any good. You can't stop people trying to login. If your password is secure, they won't succeed. Mostly, they will give up. Sometimes, it's people with a very similar Adobe ID and a typing problem. Sometimes, it's someone trying to log in on a computer you recently used.

      Of course the email MIGHT be fake, so never follow links in it.

      5 replies

      V
      Vicky27914745pbh5
      Participant
      January 12, 2023

      Vicky 

      T
      Test Screen NameCorrect answer
      Legend
      April 25, 2020

      I think all these replies may be missing the point. If someone tries to log in to your account, you do indeed get a confirmation email or text. This doesn't do them any good, and doesn't do you any good. You can't stop people trying to login. If your password is secure, they won't succeed. Mostly, they will give up. Sometimes, it's people with a very similar Adobe ID and a typing problem. Sometimes, it's someone trying to log in on a computer you recently used.

      Of course the email MIGHT be fake, so never follow links in it.

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        April 22, 2020

        Scan your computer for viruses and spyware.

         

        Change your Adobe password ASAP.  Add 2-step verification if you haven't already.

        Please log-in to your account below.
        https://account.adobe.com/plans

         

        Report abuse and suspicious e-mails to: p h i s h i n g @ a d o b e . c o m  (without spaces).

         

        ===========
        Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

         

        Nancy O'Shea— Product User & Community Expert
        LinSims
        Community Expert
        LinSimsCommunity Expert
        Community Expert
        April 20, 2020

        Derek is probably right. To be safe, I'd log in to your Adobe account (directly! no clicky-linky!) and update your password and check your email address.

          Derek Cross
          Community Expert
          Derek CrossCommunity Expert
          Community Expert
          April 20, 2020

          Sounds like a phishing mail.

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