Reply via email broken

I've just tried twice to reply to a thread via email (using Gmail), and it failed both times.

Here's what I get in return:

This is the mail system at host mail.sgaur.hosted.jivesoftware.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<clearspace-1538288319-114084-2-3567896@mail.forums.adobe.com>: host
    10.137.24.42[10.137.24.42] said: 553
    <clearspace-1538288319-114084-2-3567896@mail.forums.adobe.com> address
    unknown. (in reply to RCPT TO command)

Final-Recipient: rfc822; clearspace-1538288319-114084-2-3567896@mail.forums.adobe.com
Original-Recipient: rfc822;clearspace-1538288319-114084-2-3567896@mail.forums.adobe.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; 10.137.24.42
Diagnostic-Code: smtp; 553
    <clearspace-1538288319-114084-2-3567896@mail.forums.adobe.com> address
    unknown.

[copy of the original email]

This topic has been closed for replies.

Inspiring

Jive has confirmed and corrected an issue with the forum configuration. Let us know if you continue to experience the problem.

Author

Community Expert

[never mind]

Inspiring

try67 wrote:
Diagnostic-Code: smtp; 553
<clearspace-1538288319-114084-2-3567896@mail.forums.adobe.com> address
unknown.

Translation: user 114084 not subscribed to message 3567896.

http://forums.adobe.com/rpc/rest/watchService/isThreadWatched/114084/827101 shows user 114084 is subscribed to that thread so I suppose this is a bug. I think this is actually a symptom of a bigger problem that surfaced recently and have pinged Adobe to escalate this to Jive.

Sign up