Inspiring

Answered

RSS feeds gone mad again!

Forum|Forum|6 years ago
April 6, 2019
6 replies
6108 views

I am subscribed to only two feeds but getting ALL Adobe RSS feeds, WHY?

I have had to remove the feeds as this is a stupid situation!

This topic has been closed for replies.

Correct answer Rajashree Bhattacharya

Hi all,

Yes, the feeds are not working correctly. We are sorry for this. A ticket has been raised regarding this & we will update about it accordingly. We appreciate your patience.

Thanks

Rajashree

K

kalpeshj83713250

Participating Frequently

Thanks for the latest update about RSS Feed.

E

edwinb97216184

Inspiring

I just noticed that this night I recieved new items in my raw feeder from the adobe elements threat.

Could it be it works again ?? So nice.

Frédéric C.

Inspiring

Hmm, no more redirects it seems.... will keep testing, but thank you Adobe, it seems to work! Cheers!

Edit: hmm, I may have spoken too soon. https://forums.adobe.com/community/feeds?community=4434 is still redirected to https://forums.adobe.com/community/feeds

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edwinb97216184

Inspiring

Small update. I asked Adobe webcare and pointed them to this threat. Their aswer was very hopefull. :

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we were just informed that a fix should be coming later this week, so this issue should be fixed in the next few days.

Adobe Customer Care on Twitter: "Hi there, we were just informed that a fix should be coming later this week, so this is…

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So very hopeful that it is being worked on

Frédéric C.

Inspiring

Thank you very much for the update ! I had almost given up hope!

James Moberg

Inspiring

I wonder how many developers reached out via Twitter. I received this response 22 hours ago (it's the same message).

Adobe Customer Care on Twitter: "Hi James, we were just informed that a fix should be coming later this week, so this sh…

https://twitter.com/AdobeCare/status/1136377227854196736

Hi James, we were just informed that a fix should be coming later this week, so this should be fixed in the next few days. Thanks! ^Madison

I had planned on waiting until "later this week" (or next week) to report anything back to this forum.

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edwinb97216184

Inspiring

Will there be any news? Will it be fixed? Any news?

D

Dave Merchant

Legend

As Jive's documentation says, "RSS subscriptions are not supported if you have SSO enabled in your community because the RSS reader cannot follow HTTP redirects for authentication."

Adobe uses SSO (single-sign-on), but without cookies to track you by their system only talks in HTML. Whenever you ask for an RSS feed from deep within the forums, your browser is redirected to the Adobe IMS tracking page at services.adobe.com, which fails to load. It then redirects again, to the "Adobe ID - sign in" page, which also fails. Then we redirect a third time to the IMS "access denied" page, which adds its corpse to the pile. Yet another redirect to forums.adobe.com/adobe_login?error=login_required which shoots itself in despair and redirects (number 5!) to forums.adobe.com/community/feeds/messages. Finally you see something. Just not what you wanted.

Let's put it this way - if there was anyone left at Adobe who could configure this platform properly, they'd have done it by now.

Frédéric C.

Inspiring

Thank you Dave, for this information (it also explains why I get sometimes the "TOO_MANY_REDIRECTS" error when trying to access a feeds URL). Very interesting.

Adobe Forums RSS feeds used to work for years, and only broke recently. So I still hope there is a way to configure the platform and make the feeds work again (else I really don't see the usefulness of the RSS feeds feature, as feeds are supposed to be accessed externally by other software).

E

edwinb97216184

Inspiring

Is there any estimate when the RSS feeds will be working again? I was following the Photoshop Elements topic via RSS but for two weeks or so this is no longer working. Support via chat had no idea what i was talking about, closed the chat and closed my support case regarding this (without communication). Very annoying and also super rude.
So it would be great to know when the feeds will be working again.

MadisonLeupp

Legend

Hi all,

Quick question- has anyone noticed if there's a different behavior when logged in vs logged out? Our teams are thinking that something about logging in is affecting the feeds.

Let me know!

-Madison

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edwinb97216184

Inspiring

I have checked but the RSS feed provider (inoreader) i use does not seem to have the option to add a logon for any feed.

Perhaps it helps to know that the last article i got was on april the 6th at 0203AM (local time the Netherlands). Perhaps you can check what changed at that moment?

edit as an extra. When you place the rss feed URS in a RSS Feed Validator ( W3C Feed Validation Service, for Atom and RSS ) i get the error:

This feed does not validate.

Server returned HTTP Error 302: The HTTP server returned a redirect error that would lead to an infinite loop. The last 30x error message was: Found

column 0: XML parsing error: <unknown>:1:0: no element found

In addition, interoperability with the widest range of feed readers could be improved by implementing the following recommendation.

Feeds should not be served with the "text/html" media type

Frédéric C.

Inspiring

Having the same issue here. It seems to happen when user is not logged. For example, if I go to the Adobe AIR forums while I'm logged in, I can see the proper feeds URL (like https://forums.adobe.com/community/feeds/messages?community=4434 )

But if I'm not logged in, then the URL above is redirected to the most general https://forums.adobe.com/community/feeds/messages URL (which contains ALL the messages of ALL the forums, and makes the feeds unusable). Since feeds are actually retrieved from external services, which don't have our user credentials, feeds are pretty useless right now.

This issue happened before, and was eventually fixed. Can you have a look at it again? Thank you!

Rajashree BhattacharyaCorrect answer

Legend

Hi all,

Yes, the feeds are not working correctly. We are sorry for this. A ticket has been raised regarding this & we will update about it accordingly. We appreciate your patience.

Thanks

Rajashree

James Moberg

Inspiring

I reported this on Twitter back in February 2018 and again on April 8th. As such, it's been over a week that this has been broken.

https://twitter.com/gamesover/status/1092119784299229184

Has anyone at Adobe invested any time to look into this ticket? If so, what's the current status?

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