Participating Frequently

Question

Scammer Alert - Adobe_Erica_Ratiner

Forum|Forum|6 years ago
October 14, 2019
6 replies
1002 views

Adobe, please provide a safer way for your customers to contact you other than by forum; the scamming issue is getting out of control and is putting your customers at risk.

Scammer alert: Adobe_Erica_Ratiner messaged me as an “Adobe Team Member” telling me to email Adobecare@mail2expert.com and that they would help me with my problem. I emailed them and they are asking for my login information and said they will provide me with CS6 since my current software will not work. I then realized other people have been approached by these scammers asking for payment for the CS6 version.

This topic has been closed for replies.

Nancy OShea

Community Expert

Use a good desktop browser like Chrome or Firefox that accepts cookies and does not have script blockers.
Log-in with your Adobe user ID & password.
https://helpx.adobe.com/contact.html
Click the chat bot icon (lower right)
Type Agent followed by Enter key.

Or do a Google search for Contact Adobe. Phone #s & hours vary by region.

Nancy O'Shea— Product User & Community Expert

T

Test Screen Name

Legend

I find the use of a mysterious icon, with no text beside it, in a remote corner of the screen, is an extraordinary design. I wouldn't have guessed. The web designers may need more research in the different ways people perceive information.

T

Test Screen Name

Legend

Support for my statement that this design is extraordinary, if not unusual. "Mystery meat navigation (also known as MMN) is a disparaging term coined in 1998 by Vincent Flanders, author and designer of the website Web Pages That Suck, to describe a web page where the destination of the link is not visible until the user points their cursor at it.^[1] Such interfaces lack a user-centered design, emphasizing aesthetic appearance, white space, and the concealment of relevant information over basic practicality and functionality.^[2]^{[3]" https://en.wikipedia.org/wiki/Mystery_meat_navigation}

R

RoblieAuthor

Participating Frequently

"This is a public user-to-user forum. If you want to reach Adobe Customer Care, go to online chat or pick up the phone during normal business hours. https://helpx.adobe.com/contact.html"

I do not see a phone number or online chat option at the link you provided, I have looked multiple times, am I missing something?

I would love to contact Adobe directly which is what I was searching for in the first place, but I am not finding any such contact information.

jane-e

Community Expert

"I do not see a phone number or online chat option at the link you provided"

Hi Roblie

The chat icon is in the lower right. Type "agent" to get a human.

Jane

dave_m_k

Legend

This user has been banned. Thank you Roblie and John.

jane-e

Community Expert

Hi Dave,

The scammer with that user name has been banned and will now create a new Adobe ID and continue spamming.

John T Smith

Community Expert

For anyone else reading this
.
Never post private information on a public forum... including your actual email address or phone number
.
Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you via PM (Private Message) with an email of
"whatever" @ "anything other than adobe.com"
since this is a FAKE support person
.
Also, Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://community.adobe.com/t5/Spam-Reports/bd-p/spam-reports so the person may be banned from the forums

Nancy OShea

Community Expert

"Adobe, please provide a safer way for your customers to contact you other than by forum...

This is a public user-to-user forum. If you want to reach Adobe Customer Care, go to online chat or pick up the phone during normal business hours.

https://helpx.adobe.com/contact.html

Scanners will always be a problem on public forums. So please be careful who you interact with and don't give out your e-mail to anyone pretending to be Adobe. That's not how Adobe does business.

Nancy O'Shea— Product User & Community Expert