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Mick_Metcalfe
Participant
February 15, 2013
Question

Serial number issues for student package!!

  • February 15, 2013
  • 2 replies
  • 2120 views

Having contacted customer "support" on several occasions, it is evedent I am not progressing with my issue and unlikely to get it resolved.  I keep getting through to an Indian call centre that keeps sending me around in circles.  I have spoken to a supervisor that told me to take a photo of my student ID with my phone and submit it to them (as I dont have a scanner to do so).  I have done this and still no joy and constant emails to say they will close the issue if I don't respond.  Again I respond to Indian call centre and put on hold for long periods of time to go through the whole process again and again!!!

I want to make a formal complaint and progress this issue.  I have requested call backs, which have not materialised!  Left messages with various depts and still nothing.  Is all of the British Adobe team on late xmas holiday?!!!!

VERY angry Customer indeed!!!

    This topic has been closed for replies.

    2 replies

    MadisonLeupp
    MadisonLeupp
    Legend
    February 15, 2013

    Hi Mick,

    We're sorry for the frustration. Can you just confirm that you followed all of these instructions: http://www.adobe.com/uk/special/education/students/studentteacheredition/order_fulfillment.html ? If so, can you email me your Adobe ID, order number and contact info? I'll take a look at what's going on so we can get you up and running ASAP.

    Thanks,

    Madison

    mamurphy@adobe.com

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 15, 2013

    Sorry... This forum is to discuss the forums, not products, and not sales

    You need to ask your question in the forum for the Adobe product you are using

    How to Select a Forum http://forums.adobe.com/docs/DOC-1015

    I actually have no idea WHAT forum you would use for an issue like this

    You might use this Email address for feedback adbecare@adobe.com

    -or address in http://forums.adobe.com/thread/1114052

    M
    Mick_MetcalfeAuthor
    Participant
    February 15, 2013

    Thank you for your response,  I have sent an email regarding my issue.  Lets see how many more weeks it will take to sort out.   Hope not long as I might have to cancel my Dreamweaver college course if it doesnt get resolved.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 15, 2013

    When I worked at a University (now retired) I bought CS5 Master Collection

    Box came with a "coupon code number" and an email address... to which I sent a JPG of my staff ID and the code number

    In about a day I received a return email with my Adobe serial number to install/activate everything

    I don't know about the process today, but that all worked very well when I made my purchase

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