Participating Frequently

Answered

Sign-In on AdobeTV isn't working

Forum|Forum|13 years ago
January 28, 2013
4 replies
3774 views

I've been trying for hours to sign-into AdobeTV, and cannot. I've reset my account twice, then initiated a chat with support who also reset my password.

I can get to other areas on Adobe & sign-in to those areas, but when tring to sign-in on AdobeTV, I cannot.

Because I assume it's a site bug, I tried to submit a but report and GOT AN ERROR THERE TOO. (I recorded a screencast: http://youtu.be/rf7as_BPRuw )

It's becoming laughable SO FRUSTRATING, as I navigate around to all the adobe sites— just trying to get help signing-in.

This topic has been closed for replies.

Correct answer AllDayDev2

There's nothing wrong with your account on this end, at least as far as I can tell.

Have you tried clearing your browser's cache and cookies?

If you're not familiar with doing so, this document should serve as a good general guide for you: http://forums.adobe.com/docs/DOC-1744

C

creativecomponentAuthor

Participating Frequently

I'm still unable to sign-in.

AllDayDev2Correct answer

Inspiring

There's nothing wrong with your account on this end, at least as far as I can tell.

Have you tried clearing your browser's cache and cookies?

If you're not familiar with doing so, this document should serve as a good general guide for you: http://forums.adobe.com/docs/DOC-1744

C

creativecomponentAuthor

Participating Frequently

FIXED! Cleared all cookies and all cache to get there. Never had problems like this before, Carey.

Thanks everyone.

TerriStone

Adobe Employee

I'll alert the Adobe TV team. Thanks for the head's up!

the_wine_snob

Inspiring

At 8:34PM, MST, Monday, Jan 28, I just logged directly into AdobeTV, and played a half-dozen of the videos.

Using Google Chrome on Windows XP-Pro SP3.

Hunt

A

Anonymous

Yes, it appears to be working today.

A

Anonymous

I tried it a few minutes ago and got same error message you did.

C

creativecomponentAuthor

Participating Frequently

Thanks. I forgot to mention, I cleared all adobe cookies too.

Phillip M Jones

Inspiring

Blame Jive, it's Jive's Fault

C

creativecomponentAuthor

Participating Frequently

What's Jive?

TerriStone

Adobe Employee

Jive is the technology underlying the Adobe forums (forums.adobe.com).

Adobe TV does not use Jive.

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