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Karsten.G
Karsten.G
Known Participant
April 8, 2021
Answered

Still problems with email notifications? I don't get any!

  • April 8, 2021
  • 4 replies
  • 1512 views

I saw several posts from 2020 regarding missing email notifications, but none of them seems to apply to my problem. I have all email notifications enabled, still I don't get any. See below.

For my recent forum discussion I had to explicitely check thread for replies.

 

Any suggestions?

 

    This topic has been closed for replies.
    Correct answer Sil.C

    We had a bug for a while where most users weren't getting email notifications at all. This was recently fixed.
    Have you checked if the emails are going to spam or similar?
    The address they're being sent from is noreply@mail.community.adobe.com 
    Try adding it as a safe sender, unsubscribing from all notifications, subscribing back again, and let us know if this helps!

    4 replies

    pixxxelschubser
    Community Expert
    pixxxelschubserCommunity Expert
    Community Expert
    April 12, 2021

    Von meiner Warte aus kann ich nur sagen, dass wohl Adobe und der Forensoftware-Betreiber seit einiger Zeit an diesem Problem arbeiten.

     

    Das Problem betrifft wohl auch einige User mehr als andere. Aber ich habe leider keine weiterführenden Informationen.

     

    Wahrscheinlich wird sich @Sil.C noch einmal melden, sobald es Neuigkeiten zu vermelden gibt.

    😉

    Karsten.G
    Karsten.GAuthor
    Known Participant
    July 4, 2022

    I haven't been very active in the past 15 months since I posted this, so I haven't seriously followed-up.

    Now I visiting and contributing more frequently, and I notice that actually nothing has changed in my account with respect to notifications:

    I don' get

    • mail nofications (although I checked the box)
    • a visual indicator at the notification bell (if there is one - can't tell coz I have never seen one).

     

    Everytime, I need to login and open the notification feed to check if there is any news.

    Is that's the way it's meant to be?

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    July 9, 2022
    @Karsten.G wrote:

    I don' get

    • mail nofications (although I checked the box)
    • a visual indicator at the notification bell (if there is one - can't tell coz I have never seen one).

     

    Hi Karsten,

     

    1. Can you click your avatar, then go to Account Settings > Notifications and share a screenshot of what you see there? Maybe we can spot the issue. Remove personal information.




    2. Sadly, no one sees a visual indicator by the notification bell. 😕😕 

    Jane

     

      pixxxelschubser
      Community Expert
      pixxxelschubserCommunity Expert
      Community Expert
      April 12, 2021

      Hallo @Karsten.G 

      nur der Sicherheit halber noch einmal nachgefragt:

      du hast aber die „Allgemeinen Einstellungen“ auch beachtet?

       

       

       

      Nur als Randnotiz:

      Ich selbst erhalte zwar E-Mail-Benachrichtigungen, allerdings mit einer extremen Verzögerung von (bis zu) mehreren Stunden und zusätzlich leider auch noch in falscher zeitlicher Reihenfolge.

       

      Aus diesem Grund verwende ich meistens den Benachrichtigungs-Button im Forum. Das ist das kleine „Glockensymbol“, das dir rechts oben auf der Forumseite - direkt neben dem Symbol für dein Profil angezeigt wird.

       

      Karsten.G
      Karsten.GAuthor
      Known Participant
      April 12, 2021

      Ja, habe ich. Beide Checkboxes unter "Allgemeine Einstellungen" sind nicht angekreuzt.

       

      Wenn ich täglich in den Adobe-Foren unterwegs wäre, wäre der Benachrichtigungs-Button ein akzeptabler Workaround. Das bin ich aber nicht, und man irgendwann schaut nicht mehr nach ob es zu einem Thema etwas Neues gibt.

       

      Ich hoffe doch sehr, daß Adobe es schafft eine solche grundlegende Funktion einwandfrei auszuführen.

      S
      seniornewbie
      Known Participant
      April 10, 2021

      i have the same problem

      Sil.C
      Community Manager
      Sil.CCommunity Manager
      Community Manager
      April 12, 2021

      Can you confirm if you've tried the steps mentioned above? Please also make sure that you have them enabled via your profile settings 🙂 Let me know!

      Sil.C
      Community Manager
      Sil.CCommunity ManagerCorrect answer
      Community Manager
      April 8, 2021

      We had a bug for a while where most users weren't getting email notifications at all. This was recently fixed.
      Have you checked if the emails are going to spam or similar?
      The address they're being sent from is noreply@mail.community.adobe.com 
      Try adding it as a safe sender, unsubscribing from all notifications, subscribing back again, and let us know if this helps!

        Karsten.G
        Karsten.GAuthor
        Known Participant
        April 8, 2021

        Thank you, Silvia. I have followed your instructions. Let's see if this helps.

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