Summarizing the most obvious problems of this new forum software - Thoughts about Khoros
Hi,
Please feel free to add your own remarks to this list...
- One line editor when replying (bug taken into account AFAIK).
- No way to distinguish unread messages (did I miss something ?). Any forum software can do that (with exception of Jive).
- No way to mark all messages read at the forum level or at the site level (did I miss something ?).
- No way to return from Preview : one can either Cancel (and loose the currently edited message) or Post. Usually, preview and edit field are displayed simultaneously. In some software, the preview is even updated in real time.
- Too much display space wasted causing unneeded and painful scrolling.
- No "Advanced search" feature.
- No real time spelling checker in editor.
- Topic lists not organized in pages but as a long endless page dynamically updated when scrolling. Unpractical IMHO.
- The "Edit Message" command is available in the ... drop-down menu AND in the More drop-down menu. Sometimes it works, sometimes it returns a "message not found" error (which is rather funny).
What is bothering me is that all these problems are not bugs (I'd prefer) but probably design decisions. Khoros is not a software that you install on your own server. It's a service. Changes cannot be made by the customer or by an in-house developer like with open source forum software. So, we may have to wait for fixes.
Interestingly enough, Khoros is not only a forum software. It's also a marketing and tracking tool. I encourage you to read this page : https://khoros.com/ :
Use Khoros to engage customers with:
- Contextually relevant campaigns that foster customer affinity and accelerate sales
- Authentic peer-created content that inspires trust and reduces customer service costs
- Real-time conversations that nurture customer relationships and boost customer satisfaction
So, maybe Jive was dropped for another reason than being a poor forum software ? Is solving our problems with Adobe software the primary goal of this move ? I'm not sure. Regarding Photoshop and Lightroom support, I therefore encourage everyone to move to Adobe Photoshop Family (https://feedback.photoshop.com/photoshop_family). You have a better (not saying good) chance to receive more useful answers there and to possibly get in touch from time to time with staff members.
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