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Legend
July 1, 2017
Question

System Error!!!!!!!!!!!

  • July 1, 2017
  • 3 replies
  • 6291 views

Happening again for anyone else?

In Firefox Mac I get a blank white page trying to access the forum and a message:

System Error

We're sorry but a serious error has occurred in the system.    

In Safari all is OK.

    This topic has been closed for replies.

    3 replies

    pziecina
    Legend
    July 12, 2017

    Although i can understand why all open discussions regarding this problem have been moved to one forum, i'm not convinced that doing so is a good stratergy for actual forum users.

    I cannot speak for anyone else, but when i visit the forum i do so via the Dreamweaver forum every time, as that is the forum relating to my primary interest. Users will also i think first visit the product forum regarding their problem or interest and not via the forum home page, (or any other product/subject forum). Having such discussions as this one in each forum is difficult to manage, but it would mean that users visiting their primary forum would be informed that there is a problem, Adobe is aware of the problem, and just as importantly find the 'fix'. If such discussions as this one are all in one place, then it is more likely that users will simply leave and never return, thinking that the forum no longer works, or worse, thinking they are not allowed to post in the forum.

    I don't have any access to statistics regarding phone contacts to product support, but i am certain that there has been an increase in such, due to the inability of product users to log in too these forums. If i was not a regular forum users, and only ocassionally used the forums, i would much prefer to be informed about this issue in my forum of interest, and would certainly not go looking through other forums before 'going elsewhere'.

    Nancy OShea
    Community Expert
    Community Expert
    July 1, 2017

    There is discussion about this in the Forum Back Room.   Clearing browser cache +  closing & reopening browser 2 or more times seems to fix it.   If Jive did a reset, some nodes are probably not back yet.

    Can't access forums in Chrome

    Incidentally  most Adobe staffers are gone for the Independence Day shutdown.

    Nancy

    Nancy O'Shea— Product User & Community Expert
    pziecina
    Legend
    July 1, 2017

    You have to clear the browser cache, and cookies.

    The jive team are trying to fix the problem.

    pziecina
    Legend
    July 1, 2017

    I take it you are not in a good mood now

    osgood_Author
    Legend
    July 1, 2017

    I take it you are not in a good mood now

    Since I also had trouble signing into the forum for some reason, my mood wasn't exactly one of joy. Since then I've vented by distaste in regards to framework so all is jolly good now, I'm happy again until I'm upset again.