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A
Anonymous
June 18, 2009
Question

Tech Support

  • June 18, 2009
  • 1 reply
  • 2486 views

This is my recent weeklong experience with tech support re: an upgrade to Dreamweaver CS4:

Notes from Customer

Thursday, June 18, 2009 11:39:15 AM PDT
Hi there,

I called tech support again today and they transferred me to a "specialist." I had to jump through the same hoops I do every time I
call. Why can't I get a direct line to that dept? And do you not retain information from the previous 10 calls? Anyway, I got direct
ed to an extension and was asked to enter my passcode to enter a conference call...what the hell? What kind of customer support is t
his? Your whole system is designed to get rid of people. Can you not implement IM or email support that works??

Notes from Customer

Tuesday, June 16, 2009 12:53:45 PM PDT
I haven't gotten any updates on this, can you please advise re: the templates.

Notes from Customer

Friday, June 12, 2009 4:35:51 PM PDT
I have been on hold for a cumulative 2 hours to talk to someone in the dept for tech support for Dreamweaver. I have been looking fo
r files that I can't find to convert a website over to a new template. I called before when I was not at my laptop where software is
installed. Where they told me to look in the root folder, I have found nothing. I am currently 0n hold for the third time, and thi
s call is up to 43 minutes. Also I am finding a lot of dead links for resources, etc.
Operating System: Windows XP
Browser: Microsoft IE

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 18, 2009

    This forum is to discuss the forum operation, not a product

    Try the correct forum for your product http://forums.adobe.com/community/dreamweaver

    Kath-H
    Kath-H
    Inspiring
    June 18, 2009

    I think the Feedback forum would be more appropriate - you'll soon find out you are not alone! http://forums.adobe.com/community/general/adobedotcom_feedback

    A
    Anonymous
    June 18, 2009

    Hi there,

    I guess people can post forever, but the point is that Adobe does nothing about the problem. Do they even read these posts? Why are there no employee comments? I suspect it's because everything has been outsourced 10 times removed and they no longer have any control over QOS or responsiveness. It's all about saving money...

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