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7
777bbbbq
Inspiring
July 1, 2017
Question

Tell your posters to stop being rude!

  • July 1, 2017
  • 2 replies
  • 958 views

I just posted a polite question in which I pointed out that Adobe's description of their organizer was misleading since the link says it organizes images but the program actually imports videos and audios as well by default, thus slowing down my system to a crawl. 

Instead of politely answering my question, MichelBParis fires back with a reply that begins: "WRONG!"  That's just plain rude.  As the link below shows, I am not "wrong" about how Adobe describes the Organizer on its link.

This is why I hate to use Adobe forums, because you never know when a rude know-it-all is going to try to make the question poster out to be a moron. If they don't want to answer questions politely, please kick them off your forums.

I

      This topic has been closed for replies.

      2 replies

      A
      aak221
      Participating Frequently
      April 25, 2024

      I'm very late to this discussion, but I could not agree more. I was venting in the community forum about the horrible customer service I dealt with. The "community expert" had 0 empathy for me, was completely rude to me, did not even acknowledge what I went through and brushed off my problem. You can check it out yourself in my profile. I posted to vent, and bring light to the situation I dealt with to encourage others not to let customer service do you dirty. What's the point of being a community expert if you're just gonna be miserable? If their plan is to stop people from using Adobe, then they're doing a fine job at that. I never met such an unhealthy and unhelpful group of people until I started using Adobe (for class). 

      I made sure to screen record my interaction with that person, and I have screenshots of everything I went through just in case it backfires at me.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 25, 2024

      as experts, most of us try to determine if there's an outstanding issue, and if so, try to find out what that is and then help get it resolved.

       

      as a byproduct of that, we generally don't address (or we, at least, try to bypass) the reports of rudeness (by experts, adobe support etc).

       

      part of the reason for ignoring complaints is past experience with users initially reporting something(s), and then later finding information that undermines the initial claims.

       

      but again, the main thrust of expert responses is, can we help with anything, now.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      July 1, 2017

      Venting is fine, but nobody, not even Adobe, can screen messages in advance

      If you don't like what someone says, make a report of that person, in that message

      7
      777bbbbqAuthor
      Inspiring
      July 1, 2017

      I'm not asking anybody to screen messages in advance.  I'm asking them to politely ask people like MichelBParis to stop treating question posers as if they were stupid or lying.  Surely Adobe is interested in civil dialogue. I did report this to Adobe and the Adobe Twitter unit has told me they will take the thread down.

      Szalam
      Community Expert
      SzalamCommunity Expert
      Community Expert
      July 1, 2017

      Everything he said seems helpful except for starting his first post with the word, "Wrong".

      The rest of it seems useful.

      And he's also right that saying in one spot that you can use it to organize your photos does not preclude it from organizing other things too.

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