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lbeaulook
Participant
April 3, 2012
Question

Terrible customer service - the worst!

  • April 3, 2012
  • 1 reply
  • 1469 views

I have been trying to get customer service to correct my address country from the US to Canada... for 3 days now! But to no avail so far. No way to do this online or via email. I am writing this while I have been put on hold for the FOURTH time now! It is STILL not clear if they will be able to help me and do this at their end.

In the meantime, I am unable to upgrade my Lightroom version.

Great products, terrible service. I am EXTREMELY frustrated.

This topic has been closed for replies.

1 reply

A
Anonymous
May 23, 2012

Hi lbeaulook,

Due to tax reasons, it isn't possible to change the current country associated with your existing Adobe ID. We could create a different Adobe ID associated with the new country (Canada). Would you like to keep your existing Adobe ID email address associatd with your new ID?

Thanks,

Bing

A
Anonymous
March 15, 2013

I would like to do this, but your chat support staff do not seem to help with this option.  How can I do this?  I need to change from UK to US.

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