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Inspiring
May 10, 2009
Question

thanks for fixing email subjects ( cookie removed )

  • May 10, 2009
  • 3 replies
  • 2563 views

Since yesterday emails from my forum subscriptions reverted to sort into clean threads - this cookie turning the emails into singletons is hopefully gone forever.


Many thanks to whoever found the plug ...


Dirk

    This topic has been closed for replies.

    3 replies

    May 13, 2009

    Before the fix my email replies were arriving blank.

    On the day of the fix, my email replies arrived as intended.

    Today I have replied to two posts by email and they haven't arrived at all.

    k

    kanguyen
    Adobe Employee
    Adobe Employee
    May 11, 2009

    As of this weekend, we've made some changes to the subject line to remove the square bracketed text at the end of the subject line (which was unique), so that emails can now group, assuming people just hit "reply" and don't change the subject line.

    Some of you have noticed that the "Re: " that appears in the subject line causes some email readers to consider it a separate message than the original - I believe Gmail is the only one that will group these together, and various other email clients will behave differently.

    This fix doesn't allow true threading (which is driven off the headers) - this only allows grouping by subject line. While this is not a proper fix to address the desire for threading, it's an interim change for the time being which should provide some limited improvement to the situation. We have a separate request in our priority list to make the proper changes to the headers, though at this time we don't have an ETA on when this will be available.

    Phillip M  Jones
    Inspiring
    May 11, 2009

    kanguyen wrote:

    As of this weekend, we've made some changes to the subject line to remove the square bracketed text at the end of the subject line (which was unique), so that emails can now group, assuming people just hit "reply" and don't change the subject line.

    Some of you have noticed that the "Re: " that appears in the subject line causes some email readers to consider it a separate message than the original - I believe Gmail is the only one that will group these together, and various other email clients will behave differently.

    This fix doesn't allow true threading (which is driven off the headers) - this only allows grouping by subject line. While this is not a proper fix to address the desire for threading, it's an interim change for the time being which should provide some limited improvement to the situation. We have a separate request in our priority list to make the proper changes to the headers, though at this time we don't have an ETA on when this will be available.

    Thanks for the update. They do seem to be still grouped together but not linked in SeaMonkey (a Mozilla Product). Its acceptable for the time being until a fix is found. In any event much better than the other the other behavior, by a long shot.

    Harbs.
    Legend
    May 10, 2009

    >

    Since yesterday emails from my forum subscriptions reverted to sort

    into clean threads -

    Well, almost... The original posts are not grouped with the rest (at

    least in Mac Mail). Hopefully they'll do a real fix one day...

    Harbs

    Phillip M  Jones
    Inspiring
    May 10, 2009

    Harbs. wrote:

    >

    Since yesterday emails from my forum subscriptions reverted to sort 

    into clean threads -

    Well, almost... The original posts are not grouped with the rest (at 

    least in Mac Mail). Hopefully they'll do a real fix one day...

    Harbs

    They have this same problem in SeaMonkey. But is manageable. At least the show up together; but, they not linked. I think what the problem is that the system is not ignoring the "Re:" like almost all other Mail Readers do.

    Kath-H
    Inspiring
    May 10, 2009

    This should probably be gone from email notifications:

    If you post by replying to this email, be sure to leave the square-bracketed text at the end of the subject line as it is. This will help ensure that your message is posted correctly.