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the_wine_snob
Inspiring
November 23, 2009
Question

The 11-16-09 Forum Maintenance Did Not Work

  • November 23, 2009
  • 7 replies
  • 8050 views

Adobe had a gold mine. Their product fora filled the gap that their outsourced T/S and C/S were no longer filling.

Many users realized that there was a much greater liklihood that almost any problem, with any Adobe program, could be solved by the fora, and by the users. I have even recommended such for years, even back when Adobe T/S was a different animal.

Now, as of Black Monday, Nov. 16, 2009, with the "maintenance" work, these fora are nearly useless. Many of us have lost the ability to use the "camera" icon to attach an image to a post. The "automatic" line break is a real problem. It now comes long after several lines of text have been typed, and is never where any editor would place it. The "block quotes," that only work every third, or fourth time, all contribute to users not wanting to bother with helping all the other users.

This has become a very bad joke by Adobe. I am considering just giving up helping others, and letting them contact Adobe T/S for everything. Let all the users deal with Malasia, or wherever, and we'll just be done. If Adobe and Jive cannot fix these faux pas, then they deserve the

derision

that they get. [Don't you love those line breaks?]

I am tired of having to wear out my Backspace key to fix this stuff. I am tired of not being able to do a block quotation. I am tired of not being able to attach an image, of approved size and type, that the OP can see, without waiting days for it to go through queue. I am tired of being hampered trying to help Adobe users, when I have the answer. I will just tell them to contact Adobe T/S, wherever it's located this week, and to also send a Bug Report for every problem. This has gone from bad to worse and is just not acceptable.

I do not know what the Nov. 16, 2009 maintenance was supposed to fix, but it was as big a mistake as the forum changeover. Someone's head should roll on this one.

You can sign me "someone, who has a lot to offer, but is getting fed up with these fora."

Adobe, you had a gold mine here, but are not only turning your back to the potential, but are driving away the folk, who can fill the gap left by an ill-advised move of T/S to some cheap, country in the 4th World. At some point, the script, "uninstall/reinstall" runs thin.

<Rant Mode OFF>

Hunt

PS - I realize that these words will not reach Adobe. I post that to most rants in the product fora. I know that the poor MOD's in this forum will have to come in and calm me down. That should not be their jobs. They have other, and more important, jobs to do. Still, this has become such a bad joke that I cannot contain myself any longer. BTW - I started with the Adobe fora, long before the Internet. Back in those days, it was only NTTP, and Al Gore had yet to invent the Internet. I ain't no newbie at this. Don't let the 2002 start date fool you.

    This topic has been closed for replies.

    7 replies

    Claudio González
    Legend
    December 1, 2009

    Still one more?

    http://forums.adobe.com/thread/532962?tstart=0

    the_wine_snob
    Inspiring
    November 27, 2009

    I wanted to update this thread. Pursuant to suggestions in another, I have installed Google Chrome, as none of my versions of IE, going back to some old, test installations from years ago, would function, as before.

    With Chrome, things are now different for me:

    1.) no phantom line breaks in the editing screen - yet

    2.) camera icon now works, as before

    3.) Block quotes now work, as before

    This is with only about 5 hours of use, so the above are observations only.

    I want to say thank you to all who helped me sort this update to Jive out. I also want to say thanks for a few laughs, along the way. I appreciate your suggestions, and your patience, especially Jochem.

    Hunt

    December 1, 2009

    A new one to add to the gratuitous line breaks

    ; the CtrlZ shortcut doesn'

    t undo typing.

    FF 3.5.5

    the_wine_snob
    Inspiring
    December 1, 2009

    John,

    I too have encountered Ctrl+Z not working in many areas of the editing screen.

    Hunt

    Claudio González
    Legend
    November 24, 2009

    Now, this isn't exactly chronological order, is it?

    Kami_Bambiraptor
    Participating Frequently
    November 23, 2009

    Hi there,

    Just wanted to pass along some potentially useful information/thoughts to you...

    I am tired of not being able to attach an image, of approved size and type, that the OP can see, without waiting days for it to go through queue.

    <img src=http://www.spellworks.net/images/kinsecse.jpg>

    While you might not be able to use the camera thingie, if you 'insert raw html' you can still insert an image using the <img src= > tag; it's not as convenient (as you must reference an uploaded image) but better than waiting for days.

    I am tired of not being able to do a block quotation.

    Yes, that block quotation feature is a PITA; a more usable alternative is to use the 'indent' available, as I have done.

    Just wanted to pass these two things along to you, as you seem genuinely frustrated by not being able to help out.

    My apologies in advance if this post gets deleted.

    the_wine_snob
    Inspiring
    November 24, 2009
    My apologies in advance if this post gets deleted.

    Kami,

    I would hope that they do not, as you are pointing out ways around whatever has happened, since Black Monday.

    For me, I just try the Block Quotation, until it takes. So what, if some of my keys are wearing out...

    Thank you for your comments.

    Hunt

    Inspiring
    November 23, 2009

    the_wine_snob wrote on 11/23/2009 4:44 AM:

    Now, as of Black Monday, Nov. 16, 2009, with the "maintenance" work, these fora are nearly useless. Many of us have lost the ability to use the "camera" icon to attach an image to a post.

    Many? I have seen one report of it, and all the response it got from

    others was that it did work http://forums.adobe.com/message/2399618

    If you are aware of other people with that problem, tell them to report

    in that thread. And have them add some useful information, such as which

    browser they use, whether they experience it with other browsers, from

    other computers, the actual error message etc.

    Inspiring
    November 23, 2009

    jochemd wrote:


    Many? I have seen one report of it, and all the response it got from

    others was that it did work http://forums.adobe.com/message/2399618

    The following forums:

    1/ Illustrator

    2/ Photshop / Windows

    Have numerous threads where images are 'Queued'. Just browse through and see for yourself.

    Inspiring
    November 23, 2009

    shunithD wrote on 11/23/2009 5:12 PM:

    November 23, 2009

    Phillip M  Jones
    Inspiring
    November 23, 2009

    the_wine_snob wrote:

    -------------------snip-------------------

    <Rant Mode OFF>

    Hunt

    PS - I realize that these words will not reach Adobe. I post that to most rants in the product fora. I know that the poor MOD's in this forum will have to come in and calm me down. That should not be their jobs. They have other, and more important, jobs to do. Still, this has become such a bad joke that I cannot contain myself any longer. BTW - I started with the Adobe fora, long before the Internet. Back in those days, it was only NTTP, and Al Gore had yet to invent the Internet. I ain't no newbie at this. Don't let the 2002 start date fool you.

    Don't expect our current Mod to calm you down. He doesn't care.

    the_wine_snob
    Inspiring
    November 23, 2009

    Phillip,

    Is that you? Hardly recognized you.

    Now, I do not know the MOD's here. I have had little interaction. I do know many in the product fora, as I often communicate via PM, trying to help them help others. They do a great job, BTW.

    I often get written off as an "Adobe apologist" around these parts, but this has become absurd.

    You are possibly correct. I have little experience here, I have to admit. Maybe something can come of it, or maybe not. Personally, I am very heavily invested in Adobe via their software, and also via my stock portfolio. Maybe I should have gone with other stocks?

    It is just so very frustrating to try and help other users, and have the tools crumble in my hands!

    Thanks for the comment, and take care in the "Mid-Atlantic Region." At least you got your camera back. I am still waiting for that one. Have a crabcake for me,OK?

    Appreciated,

    Hunt

    November 23, 2009

    Most of the mods would likely agree... but prefer lemonade to grousing ad nauseum.(Not applicable to the current discussion, yet)

    I'll not let my mood be altered tho... in the midst of a discussion of music et al that influenced us as teens... and trawling YouTube, currently listening to http://www.youtube.com/watch?v=ntm1YfehK7U&feature=related