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A
Anonymous
April 8, 2009
Answered

The Report Abuse Function

  • April 8, 2009
  • 2 replies
  • 3536 views

Has anyone else had trouble with the Report Abuse function?

I have now tried to send three messages using the Report Abuse function.  Two of them failed outright, and the only test message sent went through unacknowledged.

If you would like to help in this matter, then please perform the following test:

1) Click on the appropriate button.

2) Enter a brief test message.

3) Verify whether it is sent.

4) Report their finding to this discussion.

Before I register a formal complaint with Adobe I would like to gather evidence to support my case.

Roddy

    This topic has been closed for replies.
    Correct answer kanguyen

    We've been receiving abuse reports, so I believe that this is working. When you submit an abuse report, the post in question does not go away automatically, but the report is received and reviewed.

    2 replies

    kanguyen
    Adobe Employee
    kanguyenCorrect answer
    Adobe Employee
    April 8, 2009

    We've been receiving abuse reports, so I believe that this is working. When you submit an abuse report, the post in question does not go away automatically, but the report is received and reviewed.

    A
    Anonymous
    April 9, 2009

    When I go to report an abuse I receive the following error message:

    "An unexpected error has occurred."

    I would like to thank everyone for their support, and I am happy for you that everything is in good technical order at your end.  Unfortunately, what works for you is not working for me.

    Once again, thank you for your feedback.

    I am sorry to have troubled you.

    Roddy

    A
    Anonymous
    April 9, 2009

    kiusau wrote:

    When I go to report an abuse I receive the following error message:

    "An unexpected error has occurred."

    I would like to thank everyone for their support, and I am happy for you that everything is in good technical order at your end.  Unfortunately, what works for you is not working for me.

    Once again, thank you for your feedback.

    I am sorry to have troubled you.

    Roddy

    have you tried a different browser roddy? what are you using? could be something blocking or interfering with the post you're trying to make. if you're using IE, try firefox, if firefox, try ie. what VERSION of ie might be important too. 6, 7 and now 8 are out there. i'd expect 7 and 8 to work fine here, but 6 is getting a little long in the tooth...

    Mark_A__Boyd
    Mark_A__Boyd
    Inspiring
    April 8, 2009

    OK. I performed the test on your OP in this thread using FireFox 3.08 Windows.

    In the brief message, I left the default reason (I think it was "General Abuse") and typed something close to "Just testing Roddy's Report Abuse as requested" in the message.

    Everything seemed to go as expected.

    After submitting, the following message appeared highlighted in green above the messages,

    Your abuse report has been received and will be reviewed shortly. Thank you.

    You might be interested in using the Testing sub-forum link shown to the right.

    http://forums.adobe.com/community/general/forum_comments/testing

    HTH

    --
    Mark A. Boyd
    Keep-On-Learnin'

    Mark_A__Boyd
    Mark_A__Boyd
    Inspiring
    April 8, 2009

    You might be interested in using the Testing sub-forum link shown to the right.

    Which is apparently only available from the page showing all the threads in this forum.

    http://forums.adobe.com/community/general/forum_comments
    http://forums.adobe.com/community/general/forum_comments?view=discussions
    http://forums.adobe.com/community/general/forum_comments?view=discussions&start=0

    Kath-H
    Kath-H
    Inspiring
    April 8, 2009

    From within a discussion, pick any one of the three links at the top - Discussions, forum Comments, or 'Up to...'. You'll see the subforums box either above or below (!) the actions box.

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