Skip to main content
S
shunithD
Inspiring
October 12, 2009
Question

This discussion is entirely unhelpful...

  • October 12, 2009
  • 3 replies
  • 8660 views

This thread:

http://forums.adobe.com/message/2308051#2308051

was locked by Jochem van Dieten as per his explanation here:

http://forums.adobe.com/message/2309043#2309043

While i agree that the thread had probably become quite unhelpful to the OP, i disagree with locking it. It was a discussion on how best to help people who wander in here by mistake or ignorance or whatever. It is possible that a continuation of the thread would have led to some kind of consensus, amongst some fairly knowledgeable people, as to how to deal with the problem. This is, after all, a problem that deal with the Adobe forum in general as well as this Forum in particular.

I suspect that Mr van Dieten is taking a rather narrow perspective on the name. When this forum was dubbed Forum comments, i doubt very much that it was meant to apply only to this forum. After all, why create a forum to just comment on yourself? It was meant to comment on the forums in general. Probably the name should have been "Forums Comments". Or "Forums' Comments". ???

I also feel that this forum, or rather these forums, are an interface for Adobe to relate with existing and potential customers. Despite the nomenclature, now gone, of them being "User-to-User" forums the fact that they are now "Forums" reinforces this belief and no longer absolves Adobe of responsiblity. In fact, it increases the burden of that responsibility.

Consequently, cold and arrogant behaviour refelects negatively on Adobe. People wander in... they don't know where they are... they don't know how they got here... in many cases, their English is not good enough to help them find their way. Additionally, for an inexperienced user, the Forum Home Page can be quite bewildering and confusing. Add to that, the fact as evidenced earlier, newbies get thrown into all kinds of forums...

I can only wonder why, while actual users are being helpful to these lost folk, some moderators or Community Experts, who should be the most caring and solicitous, are not only the coldest and rudest, but also castigate the helpful users and block threads that are trying to arrive at a viable solution to helping the 'lost souls'.

Strange... very strange...

ShunithD

    This topic has been closed for replies.

    3 replies

    Günter_Schenk
    Günter_Schenk
    Inspiring
    October 12, 2009

    shunithD wrote:

    While i agree that the thread had probably become quite unhelpful to the OP, i disagree with locking it. It was a discussion on how best to help people who wander in here by mistake or ignorance or whatever.

    I think that it´s been the right decision, because that thread has become unhelpful to the OP after the helpful advice has been given, and I don´t assume that the OP is in any way interested in getting his/her mailbox crammed with even more unrelated replies than he/she already got.

    People wander in... they don't know where they are... they don't know how they got here... in many cases, their English is not good enough to help them find their way.

    This is certainly valid in itself, but then again that array of unrelated replies might assumingly not even be comprehensible to the OP, so I think that Jochem actually did him/her a favor by locking it.

    Consequently, cold and arrogant behaviour refelects negatively on Adobe.

    I wonder what the OP him/herself might consider more arrogant -- the locking of a thread where the answer has already been given respectively where no more helpful answers are to be expected, or the fact that other contributors happen to ignore his/her intentions and start an unrelated discussion on his/(her expenses.

    It is possible that a continuation of the thread would have led to some kind of consensus, amongst some fairly knowledgeable people, as to how to deal with the problem. This is, after all, a problem that deal with the Adobe forum in general as well as this Forum in particular.

    I suspect that Mr van Dieten is taking a rather narrow perspective on the name.

    In his explanation Jochem suggests to discuss these matters in a different thread, and IMO this is a reasonable suggestion which is far from being "cold" or "rude".

    Günter

    Günter_Schenk
    Günter_Schenk
    Inspiring
    October 12, 2009

    ~graffiti wrote:

    Great. Another "Community Expert" that no one has ever heard of with an opinion. And with 195 of the coveted points, not really looking like an expert at all.

    my CE "niche" is the (previously on WebX) ADDT forums, the users over there know me since 2007 (most of them actually since 2004, mean before that product was aquired by Adobe), and I guess you know since when those funny points are awarded respectively how much folks care about them.

    However, why not commenting on *what* I said instead of taking this to a personal level?

    Günter

    A
    Anonymous
    October 12, 2009

    Günter Schenk wrote:

    my CE "niche" is the (previously on WebX) ADDT forums,

    That's interesting – I hadn't realised that there were Dreamweaver forums on WebX!

    A
    Anonymous
    October 12, 2009

    Mr. Lock'em Delete'em strikes again.

    Captiv8r
    Captiv8r
    Legend
    October 12, 2009

    My sincere apologies folks.

    I feel I may have stirred that pot a bit by replying to Claudio and others to continue the conversation. My intent was simply to point out how in some cases it may actually make some sense to move a thread instead of simply advising the user where they should post.

    Cheers... Rick

    Claudio González
    Claudio González
    Legend
    October 12, 2009

    Captiv8r wrote:

    My sincere apologies folks.

    I feel I may have stirred that pot a bit by replying to Claudio and others to continue the conversation. My intent was simply to point out how in some cases it may actually make some sense to move a thread instead of simply advising the user where they should post.

    Cheers... Rick

    My only participation in the mentioned locked thread was this post saying that the poor lost soul had also posted the same request in another unrelated thread: 3. I did not take any part in the ensuing discussion because it was just a repetition of what already been discussed in a previous thread and was therefore a completely useless repetitive exercise. Plus being completely unrelated with the OP.


    And I don't consider it very ethical for a moderator to bait users into re-opening an off topic "conversation". If you wanted to discuss the matter of moving threads, you should have opened your own new thread. We mere users are constantly reminded of this.

    Kath-H
    Kath-H
    Inspiring
    October 12, 2009

    And when one of them unusually, makes a polite request and says please, I applaud him for it without a hint of sarcasm - and get deleted for abuse!!!!

    A
    Anonymous
    October 12, 2009

    I get the feeling that most of the people who are defending the present state of affairs have little or no knowledge of what has been destroyed.


    They certainly weren't participating in the earlier WebX forums under their present screen names.


    It is all very sad.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices