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WolfShade
WolfShade
Legend
May 5, 2014
Question

This new design sucks.

  • May 5, 2014
  • 5 replies
  • 1770 views

I'm going elsewhere for my Adobe support.  This is the worst design, ever, for a forum.

You can find me at SitePoint forums.

^_^

      This topic has been closed for replies.

      5 replies

      rsn023
      rsn023
      Participant
      May 6, 2014

      Agreed.  Bad design and bad UI.

      Anyone try any alternatives to FormsCentral, yet?  If so, which ones are working out the best for you?

      Noel Carboni
      Noel Carboni
      Legend
      May 5, 2014

      I'm often critical of Adobe, but I've got to say abandoning ship seems a bit extreme to me.

      Fo' sho', it ain't like befo' (I guess I DO speak jive).

      Plenty of people complained about how bad it was before.  Now people claim it shouldn't have been changed.  Maybe it'll just take some getting used to?  I don't know about you, but I'm communicating here.  May I suggest giving it a good honest try for, say, a week before complaining.  Maybe there are some nice features you just ain't foun' yet.

      -Noel

      WolfShade
      WolfShadeAuthor
      Legend
      May 6, 2014

      I don't have the time to completely re-learn this new format.  When I go online seeking support, I expect a site to be easy to navigate and intuitive.  This new design is neither easy to navigate, nor is it intuitive.

      I am looking around for other forums that can provide CF support.  I'm trying to get a CF sub going on SitePoint (if others, here, ask for it, they will be more inclined to do it).  I'm considering DreamInCode.  If anyone else has suggestions, please let me know.

      (Please don't suggest StackOverflow... that's more of a popularity contest than a support forum.)

      V/r,

      ^_^

      avid_body16B8
      avid_body16B8
      Legend
      May 6, 2014

      I agree. I can't even find the posts I answered to follow up. I had to search to find the way for getting back on seeing all postings so I could answer questions. Message is also very confusing. Why this 'Follow' system? Really? Do we need this to be a sub FB imitation?

      P
      ProbablyNot Unique
      Participating Frequently
      May 5, 2014

      WolfShade, maybe you can start a new site, AdobeSupportSucks?

      Only here for 3 weeks trying to solve one crucial, vexing problem. Now suddenly I can't even find my own posts or the threads I was in!   

      I don't see a single good thing about this.

      There were obvious improvements that could/should have been made to make this site more useful, according to the type of problem you have. That would require a little thought & IQ. We get a fashion statement instead.

      Or maybe Adobe wants to pretend it has no product problems whatever. All your dumb questions will be answered here quickly & easily!

        WolfShade
        WolfShadeAuthor
        Legend
        May 5, 2014

        Oh, believe me.. I've considered it!  But, I don't have the time or the energy or the money to build one and keep it spam free. 

        ^_^

        Captiv8r
        Captiv8r
        Legend
        May 5, 2014

        Folks, I know Adobe is huge and they have lots of resources. But it's worth noting that Adobe likely has very little control over the forums design and behavior. I believe they are subscribing to a service from Jive.

        Cheers... Rick

          A
          Anonymous
          May 5, 2014

          I agree this design is horrible.  What really makes it painful is that the hard fought battles to get critical information included back into the past "enhancements" has been totally ignored.  It is like starting over again.

          I may also drop out as this design is just too hard to work with and it can take months or years to get Adobe to make the changes based on past experience.

          1.  No way to mark helpful or correct

          2.  Can not see who  responded last

          3.  Does not list number of responses

          4.  Huge amount of wasted space on page

          5.  Can not jump to last comment - how long did it take to get that included last time?

          6.  No breadcrumbs at bottom of page - how long did it take to get that included last time?

            WolfShade
            WolfShadeAuthor
            Legend
            May 5, 2014

            Not to mention that this is just another Facebook with "likes" (as opposed to Curt's #1 in his list, which was actually VERY helpful.)

            I deleted all of my (anti-)social media accounts and have never felt better; no more black-hole-of-time; no more dropped jaw due to the piddly things that piss people off.

            ^_^

            Noel Carboni
            Noel Carboni
            Legend
            May 5, 2014

            Your resistance to change is showing. 

            -Noel

            WolfShade
            WolfShadeAuthor
            Legend
            May 5, 2014

            Change, I don't mind.

            Losing all of my messages, being forced to completely re-learn navigation that doesn't even slightly resemble the old navigation, and not finding the "Mark All Read" link, I mind.

            V/r,

            ^_^

              WolfShade
              WolfShadeAuthor
              Legend
              May 5, 2014

              PS.. I'll be at SitePoint and CFJedi.  Hopefully, more traffic will follow.

              ^_^

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