Inspiring

Answered

Too many emails!! Help!

Forum|Forum|13 years ago
July 15, 2012
3 replies
3815 views

I asked a question a few days ago, recieved an answer which helped solve my problem, I thanked the person, clicked on helpful... etc. But now I'm receiving emails all the time on subjects I haven't explored, opened, or responded to. I've gone into mail notifications and have turned everything on the list off, I've gone through my profile and I have no email notifications set. I've searched on this problem and have followed through all the 'solutions'... and all this has been done more than once. Today alone I've received 27 more emails from 'photoshop elements'.

What am I missing? Why is this so hard?

I'm regretting I even visited this forum. No way and I going to again chance this flood of emails concerning topics I'm not really interested in. There must be a better way to get help.

This topic has been closed for replies.

Correct answer TerriStone

You're correct, the system thinks you're not signed up for any email notifications:

Another user reported a similar problem a few days ago. The culprit was that he had signed into the forums using two email addresses, and it was the second account that was receiving notifications.

Could that be the case here? If so, please provide your second email address and I'll remove notifications from that address.

TerriStoneCorrect answer

Adobe Employee

You're correct, the system thinks you're not signed up for any email notifications:

Another user reported a similar problem a few days ago. The culprit was that he had signed into the forums using two email addresses, and it was the second account that was receiving notifications.

Could that be the case here? If so, please provide your second email address and I'll remove notifications from that address.

E

E AllenAuthor

Inspiring

YES!

I had changed from my work address to my personal address... but not before shooting myself in the foot (so to speak!) and apparently checking 'receive notifications' -- I have no idea why, but now it's all undone.

Now I can enjoy this forum!

Many, many thanks for your patience and help!

TerriStone

Adobe Employee

Awesome.

Claudio González

Legend

Nobody can force you to continue participating in these forums, but it's a pity that you were so mad that you didn't notice the last item in this section of the gray bar at right:

It takes here:

http://forums.adobe.com/thread/416458

E

E AllenAuthor

Inspiring

Claudio,

I'm not mad, or angry, just very frustrated at this point.

And I've seen that section of the gray bar. I've followed through with several of the 'recommendations' found in past discussions on the topic. I've been to ..../416458.

I've tried to work this through very carefully.

I'm still getting emails from forums I have not visited.

I'll make the 'rounds' again.

I'm not aware of checking "receive email notifications" for ANY discussion other than the one I started.

This forum looks valuable, but not if it means so many emails I can't turn off easily.

Jacob Bugge

Community Expert

E,

I believe the most comprehensive instructions are these, made by Bill:

http://forums.adobe.com/thread/503132

John Hawkinson

Inspiring

Sounds like you may have inadvertantly checked "Recieve email notifications" in the right-hand sidebar of the Photoshop Elements forum. THat's distinct from the individual per-thread notifications. Try going back to the Elements forum and look for Actions > Stop email notifications.

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