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Paulo Skylar
Paulo Skylar
Inspiring
March 19, 2011
Question

Trashed Profile - need help

  • March 19, 2011
  • 2 replies
  • 2862 views

On March 16  the forum software trashed my Photoshop Windows forum  profile.  Attempts to restablish my profile & history were unsuccessful following the process spelled out in the FAQ.

In my case the account name stayed the same "Paulo Skylar" , no suffixes were added, but I have no history, no avatar, no photo,.....

ADMINS :  I need someone to restablish my account on the above mentioned forum.

Thanks,

Paulo

    This topic has been closed for replies.

    2 replies

    J
    Jochem van Dieten
    Inspiring
    March 20, 2011

    Paulo Skylar wrote on 11/03/19 17:08:

    In my case the account name stayed the same "Paulo Skylar" , no suffixes were added, but I have no history, no avatar, no photo,.....

    So you are saying http://forums.adobe.com/people/Paulo%20Skylar-qwWeXC

    is not your account? Then to which account do you want to be reconnected?

    Paulo Skylar
    Paulo SkylarAuthor
    Inspiring
    March 21, 2011

    The account to which I want to be reconnected is the one I've been using since the forum software was changed which was  roughly March 2009.

    The name on that account was :  Paulo Skylar

    Currently, there is an account with that name, created on March 16, 2011. It does not have my profile, nor history - my account has been wiped clean.

    The acount Paulo Skylar -qWweXC     is something fictious created by the forum software.  I do not want that id.  That account has my photo , but the rest of it is totally messed up.

    In summary:

    I want my account that was active during the last two years up to March 16, 2011 - The account name is Paulo Skylar

    I also want my entire personal profile associated with it.

    I want my posting history associated with it as well as my past private messages.

    I want the correct start date associated with it.

    Attempts to remedy this via the suggested log out/in sequence has been unsuccessful.

    Paulo

    adobe-admin
    adobe-admin
    Legend
    March 22, 2011

    Please try it now.

    mytaxsite
    mytaxsite
    Inspiring
    March 19, 2011

    You must have missed the biggest story of the week but Adobe was attacked by some 6,000 spam messages which adobe is still trying to clear. This may have thrashed your profile.  The full story is here:

    <http://forums.adobe.com/message/3556022#3556022>

    Hope you can still keep faith in Adobe able to protect your credentials.

    Good luck.

    Claudio González
    Claudio González
    Legend
    March 19, 2011

    The split personality syndrome has been with us for months/years before the spam attack and, as far as I know/guess, it has no relationship whatsoever with it.

    Paulo, be patient. The person who normally fixes such problems keeps what little hair he has left by religiously respecting his weekends. I can bet he will fix yours on Monday morning...

    Paulo Skylar
    Paulo SkylarAuthor
    Inspiring
    March 19, 2011

    Claudio

    Yes, patience is a virtue. And those of us who are similarly challenged in the hair department have deleloped great patience while waiting for those little guys to start growing again. I trust that the account restoration happens more quickly.

    Paulo

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