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A
Anonymous
September 29, 2010
Question

Trouble logging into Forums

  • September 29, 2010
  • 2 replies
  • 1283 views

I am not able to log into forums to make posts. The top of the screen shows that I am logged into my account, but the forums all show the "login" link. When I try to login again through that link I go into an endless series of redirects between two adobe.com pages. I have tried this in 4 browsers between Mac and PC with the same results. Anyone else seen this?

BTW - I managed to get in by dumping all cookies and creating a new account directly in the forum area.

    This topic has been closed for replies.

    2 replies

    E
    EditorGerald
    Participant
    October 1, 2010

    had a similar issue except it said I was blocked and unable to get in, "please check with your web admin."

    After hours of trying to figure the problem, I CALLED Adobe and they realized it was a technical error at the forum tech's end and created a service number and sent it to them.

    In 2 weeks, yes two, I got an email about resetting my password, unfortunatly it was one of those 24 hour resets and I missed my window.

    so I just got on and chatted, but realized I must have prompted for a reset and followed the new email...it was quite embarrassing while i was chatting with Kibria...

    I got in and the last thing was logging into the forum and it worked...

    Kudo's to Adobe for solving this issue for me...  I know yours can be solved as well...

    I to created a new one before the fix and had my question answered.

    A
    Anonymous
    October 1, 2010

    I heard from Adobe yesterday, they said the problem is related to my proxy or firewall. One problem, I use neither. :-(

    E
    EditorGerald
    Participant
    October 1, 2010

    that is not good...

    I guess your problem is different than mine...

    but I always like to dispel that myth when i tell them, how can it be, when I have this trouble at work, home, and at a friends house, and on Mac and Windows?

    That throws them into a tizzy then they look further and find out it is their issue not mine.

    Claudio González
    Claudio González
    Legend
    September 30, 2010

    I would try logging out first:

    http://forums.adobe.com/thread/525685?tstart=0

    A
    Anonymous
    September 30, 2010

    No joy. I followed that link and deleted all cookies. Still get the endless loop while trying to login.

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