Trying to report a spam message via private message

Forum|Forum|7 years ago
December 11, 2018
4 replies
2998 views

According to this page https://forums.adobe.com/docs/DOC-4714#jive_content_id_Reporting_content there is a dedicated place to report spam messages via private message, but I was unable to find it. I just received three messages in the span of ten minutes from someone with an empty profile (ravid74311405). Also, all but one of the messages were blank and the third message just said "Xxx". I've attached a screenshot.

There really should be a report, block or at the very least a delete feature in the private message. I looked at various threads to see how I can report this but to no avail.

This topic has been closed for replies.

Correct answer John T Smith

I have reported ravid74311405 to the Forum Administrator

jeromiec83223024

Inspiring

Also, just FYI, you should be able to choose Actions > Report Abuse at the bottom of all message windows in the forums, or at the top right of the message windows in the PM pane. There are several options (Scam, Spam, Abuse, etc.) that prioritize the reports for moderators. It automatically gets routed to the review queue at that point.

Beyond the forums, if you run into anything in the world at-large that's phishing or fraud related and abuses the Adobe brand (fake product updaters, fake tech support claiming to be Adobe, etc.) we have dedicated teams that monitor fraud@adobe.com and phishing@adobe.com. Screenshots and URLs are always super helpful in pursuing those issues.

K

KathleenODellAuthor

Inspiring

I just took a look, and there is no Actions > Report Abuse in the inbox message system. There's a "More" menu which allows you to change the subject, invite others, or hide new activity. So as previously mentioned in this thread, it appears the only way to report suspicious users sending direct messages is to make a post like this.

jeromiec83223024

Inspiring

Interesting. *I* have it in mine, but i was kind of wondering about whether or not you did.

I'll pass this along to the folks that manage the forums. It might be something that they want to consider adding for standard user accounts, (or that they're aware that standard users don't currently have the permissions necessary to see that option).

Thanks!