Unable to access the community with my work account/username

Question

I posted a question this morning on the Discussion for Adobe Photoshop: Resizing image within the layer mask no longer working

I noticed in my email there were some upvotes, and two responses. By the time I was able to get back in to see the responses, my URL to the communities pages auto redirects to: https://community.adobe.com/t5/errors/errorpage

The tab briefly flashes: "You are not allowed to access this site" as this redirect happens. It is only happening with the username (my work account), not via my personal account.

Has my access to the forums been restricted? When I look up my username, it appears the question has been removed too, why?

Thank you

Abambo · Answer

Did you get a solution to your problem?

As I understand, using the same network and using the same browser, you can use your private Adobe ID to ask questions here in the forum, but you can't use your work Adobe ID for that task.

Then you asked a question in the fora with your work ID and that question has been removed. Forum users get banned for abusive posts (I do not think, looking at the thread here, that this is an issue), or by posting spam links to the forum. Spam posts will indeed be removed.

What I propose is: checking access to the fora via a different line, outside your corporate network. That can be a phone or a home network. If that doesn't work and your private ID can access via the same browser and network in the fora, then it's definitely a problem with that specific Adobe ID.

We do not have insight into removed entries and what the decision process was to get those removed.

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