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Litenfantasi
Litenfantasi
Participant
May 13, 2026
Question

Unable to see my subscription. Monthly charge keep ticking.

  • May 13, 2026
  • 1 reply
  • 7 views

I am monthly charged for an Acrobat subscription. Logging into my account, I can not see the plan. Hence I can not change it. And there seems to be no way of getting in touch with customer support - but to open a user here and post?

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 13, 2026

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account ( https://account.adobe.com )

     

    then, if necessary, try using a mobile phone's updated non-opera browser with wifi disabled.

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