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ManiacJoe
Inspiring
May 19, 2016
Question

Users' level icons missing from the message threads.

  • May 19, 2016
  • 6 replies
  • 1002 views

The thermometer icons for the user levels are missing from the message threads (shown as the "missing file" icon).

They were found just fine on May 18.

    This topic has been closed for replies.

    6 replies

    oomsubkan
    Participant
    May 26, 2016

    ...oo....

    ManiacJoe
    ManiacJoeAuthor
    Inspiring
    May 21, 2016

    It looks like the badges and levels are back with us.

    D Fosse
    Community Expert
    Community Expert
    May 20, 2016

    I lost all ACP badges in Firefox about a week ago, and then they just reappeared magically later that day. In the meantime I had tried clearing browser cache, restarting browser, and full reboot. None of that seemed to matter.

    So this seems random and with no particular pattern. It might, however, be an early warning that the Internet is about to blow up...put on your sunglasses and save all open documents

    ManiacJoe
    ManiacJoeAuthor
    Inspiring
    May 20, 2016

    FF 46 seems fine as does Chrome 50.

    Seems to be a problem on IE 11.

    My own thermometer is also missing. The badges are also missing.

    Clearing all cookies and cache files makes no difference.

    If I paste the URL for the icons into a new tab/window, Jive returns a 404 file not found error.

    Claudio González
    Legend
    May 20, 2016

    Are you seeing your own thermometer? Because those of participant with a badge (STAFF, MVP, ACP) are no longer shown.

    MadisonLeupp
    Legend
    May 19, 2016

    Hi there,

    Does this persist after refreshing your browser?

    I've seen this happen with a handful or other users, but a browser refresh has resolved.

    -Madison