Inspiring

Question

What have I done to deserve this?

Forum|Forum|11 years ago
May 31, 2014
3 replies
1759 views

Using the Adobe forums has had its foibles, but this last update is the final straw.

It's slow, it's confusing, it's lacking familiar features. It's making my participation unnecessarily difficult and unpleasant. It's supposed to be a community where Adobe users help each other out, but, as someone who likes to give back what I receive, I'm just not going to bother if the new format makes my life difficult. It's not like I'm getting paid to help solve people's problems.

At last, the auto-login feature was fixed, but I'd gladly have that problem back if it meant that the website was faster, it was easier to see which threads were new and mark all as read when I'm finished. Notifications are now so confusing I am ready to give up, rather than try to respond quickly.

Someone at Adobe should read this this book: Advanced Common Sense - Don't Make Me Think

This topic has been closed for replies.

Jacob Bugge

Community Expert

What Claudio said.(said by another old native that has never considered considering social media).

A

Anonymous

Could not agree more. As you probably noticed I have dropped out of forums since the last update. Here is my list which I have posted on several of these threads.

I have been answering questions mainly on the Bridge and Photoshop Forums since 2007. Since then the Forum has gone through many changes. I have also been active in the Forum Comments Forum over the years to make changes so the forums are more friendly. It seems like each time the forum format is "enhanced" many useful features are eliminated. Through the constant repeating of comments of the heavy hitters many of the features were reinstated, only to be eliminated with the last change.

Major Forum changes occurred about two weeks ago, and of course negative comments flowed on the Forum, but this time this time the heavy hitters seemed to say "we have lost the battle, the Forum is not going to be changed, so just adjust or quit".

We responders are volunteering our time and knowledge to benefit the Adobe users. Many of us feel Adobe has much to gain to keep us happy as they get excellent user feedback with almost no outlay of money. But many of the omissions make it difficult to read and respond to the Forums. We are getting NO positive help from Adobe or MVP's to indicate anything will be done to correct critical omissions. In my opinion those are:

1. Point system fouled up and broken. Only top 6 responders listed, down from 10. There is some satisfaction to make the top 10, although points hard to get now.

2. Can not see who responded last - useful to know as some responders are a must read as one can learn from them.
3. Overview tab does not list number of responses

4. Content tab does not list list time since last response, only time of response (useless).

5. There is no (updated) after thread you have visited. Makes it more difficult to see if there has been a response since your last visit.
6. Huge amount of wasted space on page

7. Can not jump to last comment - how long did it take to get that included last time? Have to scroll through the entire page(s) to get to last comments

6. No breadcrumbs at bottom of page - how long did it take to get that included last time? The back arrow does not always work the first click.

For me these items makes it difficult to read and respond to questions. So just want to you to know I am dropping out of the Forums. It has been fun, but the changes no longer make it fun.

John T Smith

Community Expert

>heavy hitters seemed to say "we have lost the battle, the Forum is not going to be changed, so just adjust or quit"

From what I've read in another message, Jive 4.5 was "heavily" customized, and Jive refused to keep supporting such an old version, so... the upgrade to Jive 7

Whatever the pros/cons of the J7 interface changes, the "orientation" changed between J4x and J7... J7 is now more like Facebook, where people in a company "follow" each other via forum postings... and every time you post to a message, you must click the Follow option at the top right and select Stop following our you will AUTOMATICALLY be added to a follow list for that message, and every future addition to the message thread will result in a notice in your inbox

Since this is part of the design of J7 it can't be changed... which I guess is "great" if you look at J7 as a "social networking" program

You are not the only person who has said he may stop helping in the forums... which is going to be a big loss in one particular forum (not going to say who, because this was via PM)

I am retired and enjoy trying to give back for all the help I've received over the years... but even being retired so I have more time (other than the wife's job jar list) there are parts of J7 that are a PITA... such as what I wrote above about the automatic following

I'm not going to leave... but I do understand people who do leave... John

A

Anonymous

John, thanks for your explanation, whether the whole story or not, it makes sense. I do not do social media so my revulsion of Jive 7 is understandable. Don't think the Like and Follow are appropriate as we are here to answer questions and get answers, not to make new online "friends".

Your info reinforces what some have been saying. Jive 7 is not acceptable as a web service for these Adobe Forums. But I am afraid the die is cast and I am just a dinosaur in the Cloud.

Phillip M Jones

Inspiring

most people agree. But adobe has been sucked in by JIVE and can not or will bot get out. Why in the world they did use Phpbb I'll never know. Even on of the Moderator (i guess) that the system we have and originally got from JIVE was never ever meant to Forums such as these. But the Front off was anxious to unload the forums to whomever would take it up.

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