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A
Anonymous
September 20, 2009
Answered

What is the logic behind...

  • September 20, 2009
  • 10 replies
  • 12322 views

What is the logic behind removing the name "user to user forums" to just "forums"

    This topic has been closed for replies.
    Correct answer Ozzwoman9

    It would be more interesting if you changed your username to "Adobe" and pretended that you were Adobe.

    10 replies

    Ozzwoman9
    Ozzwoman9
    Inspiring
    October 6, 2009

    In response again to the original post...

    Has anyone noticed the recent abundance of posts from Employees? I've seen many today and am just wondering if something has changed and/or if this is going to be a normal thing from now on.

    A
    Anonymous
    October 6, 2009

    Ozzwoman9 wrote:

    In response again to the original post...

    Has anyone noticed the recent abundance of posts from Employees?

    Actually I have. Well since Adobe drove away all the pros they are probably requiring employees to fill the void. The problem with that is the pros had real world experience to draw their knowledge from.

    Ozzwoman9
    Ozzwoman9
    Inspiring
    October 6, 2009

    Probably. I have seen several posts in the CS forums that are linking the users to other posts

    A
    Anonymous
    September 30, 2009

    Maybe we should write at the end of a post response that "I am a user and not a adobe employee" or something to that effect. That way posters will know they are not being helped by Adobe but by everyday users. 

    RoboWizard
    RoboWizard
    Inspiring
    September 30, 2009

    I'm sure nearly everyone blows past this, but it is listed on the main entry page of the forums.

    Click the image below for possibly larger (and clearer) view.

    Cheers... Rick

    A
    Anonymous
    September 30, 2009

    I was in a sarcastic mood.

    H
    Harron_K_Appleman
    Inspiring
    September 28, 2009
    What is the logic behind removing the name "user to user forums" to just "forums"?

    Think about it.

    How does it benefit Adobe to inform visitors that this is a user-to-user forum?

    If you're a regular and already know this is a u2u exchange, you're unaffected by this change.

    If you're a new visitor, frustrated by product and/or support issues, and rail against Adobe here, any number of forum participants will jump on your case and set you straight.

    If you're a new visitor and receive a helpful answer from someone you mistakenly believe to be an official Adobe representative, it is to Adobe's advantage to have you continue to believe you received competent company support.

    It's win-win-win for Adobe,,, hence, an excellent corporate decision.

    Claudio González
    Claudio González
    Legend
    September 28, 2009

    And what about the crap answers? Ah, wait, of course a newcomer won't notice. Yes, you may be right. But you forgot a most important factor: cost. How much would it cost Adobe to have under contract an Ozpeter, a Neil Keller, a Phosphor, a Ramón, a Tjäder, an Ann (to name just a few, and in no particular order)?

    the_wine_snob
    the_wine_snob
    Inspiring
    September 24, 2009

    Buko,

    Glad that you pointed that out. I had missed this change.

    I often site that these are "user to user" fora, per the title on the pages, when we get the "Adobe - do something about this!" posts. Boy, would I feel more stupid, than normal, had I uttered those words in any recent posts.

    Thanks, and much appreciated,

    Hunt

    A
    Anonymous
    September 24, 2009

    I still point out that these are user to user forums when I see the tirades at Adobe. But since user to user has been removed I have seen more tirades.

    Ozzwoman9
    Ozzwoman9Correct answer
    Inspiring
    September 24, 2009

    It would be more interesting if you changed your username to "Adobe" and pretended that you were Adobe.

    J
    JhabrixJay
    Participating Frequently
    September 21, 2009

    Buko. wrote:

    What is the logic behind removing the name "user to user forums" to just "forums"

    Actually, and more seriously, d'you think it could possibly be because Adobe wants to start taking a more active role here? No, probably not, probably just some spark decided why say "User to User Forums" when "Forums" would do as well....

    Ozzwoman9
    Ozzwoman9
    Inspiring
    September 21, 2009

    Adobe Forums provide an interactive online environment for vibrant discussion of Adobe products and related topics, where Adobe users exchange questions, offer ideas and suggestions, and share tips and tricks.

    I don't see why it matters really. You go to other forums and it is a given that you are not speaking to the company directly, nor is that indicated usually on other forums (as Adobe still has done, see above). I have also never seen new users assume that they are talking directly to a company when logging onto those forums...I only see that happen on this one....weird.

    Captiv8r
    Captiv8r
    Legend
    September 21, 2009

    Fortunately Adobe changed the logo that is associated with the Community Experts program.

    Because the older incarnation had an Adobe logo, all too often the person we were attempting to help would assume we were Adobe employees!

    Cheers... Rick

    A
    Anonymous
    September 21, 2009

    Buko. wrote:

    What is the logic behind removing the name "user to user forums" to just "forums"

    In preparation for no users left. Soon it will be panicking user to Adobe Support India Employee forums. Wait till they have to fit that one in... I guess they can abbreviate:

    Pan-Usr Adob. Sup. Ind. Emp. For.

    J
    JhabrixJay
    Participating Frequently
    September 20, 2009

    Buko. wrote:

    What is the logic behind removing the name "user to user forums" to just "forums"

    Transitory phase to "HoHums"?

    A
    Anonymous
    September 20, 2009

    Because most of the old dogs that used to share ideas and how to do things with each other, that made it a user to user forum, have gone now. So in order to reflect that change the new name is just (drum roll please) forums. Besides, some shirt can now go to this coming weeks morning meeting and tell everyone how they improved the new forums.

    Jacob Bugge
    Community Expert
    Jacob BuggeCommunity Expert
    Community Expert
    September 20, 2009

    Probably, quite soon someone is bound to say that it is because they are no longer user to user forums, possibly adding one or more possible grounds for the statement.

    Claudio González
    Claudio González
    Legend
    September 20, 2009

    Buko. wrote:

    What is the logic behind removing the name "user to user forums" to just "forums"

    Obvious, Buko: to save space. Space to fill with a beautiful new logo and other niceties, and even to leave blank, and so make it impossible in most browsers to look at the first item in the list of topics without scrolling down... And please don't forget giving me some points; I haven't received any in a long time.

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