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Participant
September 8, 2009
Answered

Who do you contact at Adobe about the Forums?

  • September 8, 2009
  • 2 replies
  • 3625 views

And how?

    This topic has been closed for replies.
    Correct answer si conehead
    Mark  Nichoson
    Product  Manager
    Adobe  Community Help

    Don't expect any satisfaction from him. He was probably one of the people who picked Jive.

    2 replies

    Known Participant
    September 8, 2009

    You cannot contact anyone at Adobe. Adobe does not visit these forums. Sometimes, some emloyees do stop or pass by, but that's in a personal cpacity.

    Cheers and have fun howling into the abyss!

    si conehead
    si coneheadCorrect answer
    Inspiring
    September 8, 2009
    Mark  Nichoson
    Product  Manager
    Adobe  Community Help

    Don't expect any satisfaction from him. He was probably one of the people who picked Jive.
    KennewtAuthor
    Participant
    September 9, 2009

    Thank you. 

    In reading the posts, I now realize that although Adobe appears to be involved in the forums, as they link you to them when you purchase their products, and from the corporate website.  Also, since the Adobe logo and links to Adobe are all over the top of these forum pages, you would think that Adobe was involved in providing this forum and that they would monitor what goes on.  You'd think that, but as I now find out, they aren't involved at all, and the moderation is by someone outside of Adobe.

    That could explain the tone that is allowed and some of the nastiness in one of the two forums that I have participated in, and how one of those forums has been hyjacked.  If I need help on something in the future, I'll just go elsewhere until the forums have a feature that allows me to block members.

    Thank you for your help. 

    Ken Kennedy 

    Captiv8r
    Legend
    September 8, 2009

    Hi there

    I suppose it depends on which aspect of the forums you wish to comment on.

    Perhaps right where you are is sufficient?

    Cheers... Rick

    Claudio González
    Legend
    September 8, 2009

    Correct me if I am wrong, but it has always been clearly stated that these forums are not a way of addressing Adobe, and that there are no Adobe employees monitoring their contents. So posting here is useless for contacting Adobe.

    Captiv8r
    Legend
    September 8, 2009

    Hi all

    My point was that if there were an issue that the Adobe folks that work with the forums should know about, one of us might call it to their attention. We do that all the time in my little fora of the Adobe universe.

    While some here may not believe Adobe folk see things in this forum, they would be wrong. They may not choose to engage in an obvious manner, but they do peek in from time to time.

    And again in my little fora, Adobe engineers have been frequenting to assist with some of the more technically touchy issues with the products. I heartily applaud that effort as it will only result in a better product!

    Cheers... Rick