Skip to main content
A
Anonymous
September 23, 2011
Question

Why did my number of posts get reset?

  • September 23, 2011
  • 4 replies
  • 2591 views

I have a few hundred posts since 2006.  Suddenly a couple days ago the number was reset to 0.  I didn't create a new account.  Did set "remember me" at signin.

Not sure its a big deal but.....

Tom

    This topic has been closed for replies.

    4 replies

    mytaxsite
    mytaxsite
    Inspiring
    September 26, 2011

    According to the records, TDCarp account was created on 22nd September 2011 while TCarp was created on 7th July 2006.  Generally, it is strictly not possible was the two account to share the same e-mail so clearly if this is what you are suggesting then clearly the system has failed in its unique KEY for the e-mail address.

    This requires an investigation at the highest level .

    A
    Anonymous
    September 26, 2011

    Lots of folk trying to help.  Another summary might be useful.

    I started posting in 2006.  This implies the TCarp was the "ID" I was using.  However, I log on to TDCarp when I sign in (as I have for as long as I can remember).

    I can't explain why, during that history, the ID shown next to each post was TCarp.

    One test I ran after this new situation started was to attempt to log onto TCarp.  It wouldn't take the password I have used all along so I selected that I forgot my password.  Having never received the email notice from the forum to have me reset the password, I'm assuming the email address associated with TCarp is either not mine or an old email address of mine that doesn't work.  The hint (shown when I said I had forgotten) made no sense to me so there may be a TCarp ID that is not mine.

    I don't understand how TDCarp was "created on 22 Sep 2011.  All I did was click remember me.  Remember, I've always logged with the TDCarp ID.

    It's all a mystery to me.  Hopefully someone from account mgmt can figure out what happened.

    Tom

    Claudio González
    Claudio González
    Legend
    September 27, 2011

    Hopefully, JC or someone from his team should see this thread soon and fix your problem.

    pwillener
    pwillener
    Legend
    September 25, 2011

    Anyway, your original ID still exists: http://forums.adobe.com/people/TCarp

    Try to log out, then log in again with the original account name.

    A
    Anonymous
    September 25, 2011

    I don't know the password for the original id (TCarp) so indicated I forgot my password.  No email was received.  Even the password hint provided didn't ring a bell.

    Since I've logged on the same way for a very long time, something changed and TCarp doesn't look like it is my account (per lack of email password reset) even though that was the id displayed on all my previous posts.

    Seems like a mess.

    Tom

    Harbs.
    Harbs.
    Legend
    September 25, 2011

    Well, you just posted from TCarp, so something must have worked!

    (Both accounts are registered to the same email -- not sure how that happened. I'm sure Adobe Admin will work it out when he checks in...)

    the_wine_snob
    the_wine_snob
    Inspiring
    September 23, 2011

    Tom,

    Is your Adobe I.D. exactly the same, as before?

    Check it out, character by character. It's been too common for one to end up with similar Adobe I.D.'s, a doppelganger, if you wish, and the new I.D. starts the post count over again.

    Good luck, and Adobe-Admin can probably tell you, if you have multiple Adobe I.D.'s.

    Hunt

    A
    Anonymous
    September 23, 2011

    My ID changed from TCarp to TDCarp.  I made no profile changes nor set up a new ID.  The only thing I did was select "remember me" when I signed in a few days ago.

    the_wine_snob
    the_wine_snob
    Inspiring
    September 23, 2011

    That change is what did it. One I.D. has X posts, and the other has Y posts.

    Adobe-Admin can help you get things sorted out.

    Now, let's hope that your doppleganger doesn't run up huge credit card bills...

    Good luck,

    Hunt

    Noel Carboni
    Noel Carboni
    Legend
    September 23, 2011

    Have you located any of your old posts?  If so, does your username on those posts have a suffix?

    The Admins will be very interested in the circumstances of this if so, because this is an old problem that was hoped to be resolved in the new forum software release. 

    If not, perhaps you used a different Adobe ID to log in?

    -Noel

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices