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December 6, 2015
Question

why do you consistently fail to upload a small (89k) jpeg picture to my profile at your website?

  • December 6, 2015
  • 1 reply
  • 506 views

​why do you consistently fail to upload a small (89k) jpeg picture to my profile at your website?

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    December 6, 2015

    What error message do you see?

    December 6, 2015

    "Upload failed, please try again"!

    John T Smith
    Community Expert
    Community Expert
    December 6, 2015

    I checked both the links below and do not find a profile picture size description, so my only suggestion is to use a smaller picture

    User Manual for the Adobe Community (the forums) https://forums.adobe.com/docs/DOC-4714

    -or http://docs.jivesoftware.com/jive/7.0/community_user/index.jsp

    Also, be sure the picture is RGB, not CMYK

    You might also click this pre-populated Google link to read about profile picture size