Skip to main content
Participating Frequently
July 27, 2013
Answered

Why is the Adobe product website so hard to use?

  • July 27, 2013
  • 4 replies
  • 4203 views

With the great sucking sound of Adobe's migration to CC, those of us wanting to buy perpetual license products often find it next to impossible to find the correct order page.  Example:  It took me over 15 minutes to find the page where I could buy the downloadable CS6 PPro.  I bookmarked it.

Today I went looking for Acrobat XI Standard (NOT Pro).  I still haven't found that. [Correction:  I found it while composing this message; see below.]  You would think one could find a page to buy something quite easily.  Here's my path:  Home page->Products (Top Destinations)->Acrobat, then Buying Guide (small print in the middle of the page), then push the Acrobat XI Standard icon, then FAQ(!), then Purchasing Acrobat XI, then How do I buy Acrobat XI.  That opens a sub-text in which there is an active llink "Select a store".  I push that — and my cart is preloaded with Acrobat XI Pro!  No way to buy Standard that I can find!

OK, back up to the Standard page.  On the right it offers me an upgrade which I can't use.  In sheer desperation I push the Buy button for the upgrade.  It replaces the panel with another one in which Upgrade is still the defaultl choice.  Ah-ha!, NOW there's a dropdown that allows me to choose Full.

Problem solved.  But see the original question.  On no other product website is it so hard to buy something you want.  Why is Adobe's so obtuse?

This topic has been closed for replies.
Correct answer pwillener

I agree; Adobe's website (not only the product area, also help & support) are among the most difficult to navigate on the whole planet.  But you ask why, and I have no idea.  Perhaps it is a test: only the most clever and wise of us are allowed to buy Adobe software?

However, just to re-experience your own, I went looking for a download of Acrobat XI Standard, and surprisingly it took me only two or three clicks to get there:

Start from https://www.adobe.com/ and sign in

Hover on the Products button and select Acrobat from the dropdown.

Under Acrobat XI Standard click Buy

Change Upgrade to Full, then click Add to Cart

For once that was quite easy...

4 replies

July 29, 2013

Well in my opinion website is good but you just need to get used to it. I hope you will get it quickly

Adobe_Hacker
Known Participant
July 28, 2013

SVLbyler wrote:

Problem solved.  But see the original question.  On no other product website is it so hard to buy something you want.  Why is Adobe's so obtuse?

Because not mny people buy software from Adobe when buying from Amazon is much more cheaper.  Look at these two prices:

If more people start buying from Adobe direct then the website could be made simpler for buying customers.  Perhaps this is something something our MVPs can suggest to their Adobe Masters. Pat weiner could do this because he is spending more time deciding what is a correct answer and what is not when he could do something that could make money for Adobe.

John Waller
Community Expert
Community Expert
July 28, 2013

Look at these two prices:

You're comparing Acrobat Standard from Amazon with Acrobat Pro from Adobe.

Adobe's retail price for Acrobat Standard Full Win is US$299 (compared to Amazon's US$279.38)

Adobe_Hacker
Known Participant
July 28, 2013

Today I went looking for Acrobat XI Standard (NOT Pro).  I still haven't found that. [Correction:  I found it while composing this message; see below.]  You would think one could find a page to buy something quite easily.  Here's my path:  Home page->Products (Top Destinations)->Acrobat, then Buying Guide (small print in the middle of the page), then push the Acrobat XI Standard icon, then FAQ(!), then Purchasing Acrobat XI, then How do I buy Acrobat XI.  That opens a sub-text in which there is an active llink "Select a store".  I push that — and my cart is preloaded with Acrobat XI Pro!  No way to buy Standard that I can find!

I found it within 1 minute of clicking on the correct links in the main adobe website. The trick is (if this is a trick or not) to go to the main website at this link:

http://www.adobe.com

Then at the top you will see a menu item as shown in this link:

You now need to click on the Products link to get something like this:

Now when I clicked on the Acrobat item I got these options:

Now this wasn't rocket science for me because, as my ID suggests, I am in a different industry altogether.

The only other point I will mention is that one needs to have an ambition in life to crack almost any difficult problems like browsing the web.

Hope this helps and hope you will buy the perpetual licenses for all Adobe products while stocks lasts.  They are going like hot cakes here.

pwillener
pwillenerCorrect answer
Legend
July 27, 2013

I agree; Adobe's website (not only the product area, also help & support) are among the most difficult to navigate on the whole planet.  But you ask why, and I have no idea.  Perhaps it is a test: only the most clever and wise of us are allowed to buy Adobe software?

However, just to re-experience your own, I went looking for a download of Acrobat XI Standard, and surprisingly it took me only two or three clicks to get there:

Start from https://www.adobe.com/ and sign in

Hover on the Products button and select Acrobat from the dropdown.

Under Acrobat XI Standard click Buy

Change Upgrade to Full, then click Add to Cart

For once that was quite easy...

SVLbylerAuthor
Participating Frequently
July 27, 2013

> Under Acrobat XI Standard click Buy

> Change Upgrade to Full, then click Add to Cart

You are correct, and it would have saved me several steps.  But for a seldom customer like me, that Buy button says only Upgrade, for which I don't qualify.  I haven't a clue that I will have a Full option by pushing it.  As I wrote in the OP, I only pushed Buy out of sheer desperation when nothing else worked.

Thanks for the simplification and for the lightning response.  If I ever buy anything at Adobe again (unlikely, as I am firmly in the anti-CC camp), I'll try to remember how.

Phillip M  Jones
Inspiring
July 27, 2013

Perhaps they have imported the web design to India as well.