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Claudio González
Legend
February 17, 2009
Question

Will international forums be maintained?

  • February 17, 2009
  • 32 replies
  • 2737 views
During the last fiasco, the French and Spanish ex-Adobe forums simply vanished, only to reappear after things were restored to their previous state. If anyone trusts my memory, I would say that the ex-MM forums remained untouched in that period.

Is anyone visiting these forums in a position to say if there is any intention of keeping all/some/none of the international forums? I am aware that there would be technichal problems such as combining both sets of forums for each language, but they should be no more difficult to solve than in the "normal" forums.

I also know that the number of participants in the Spain (Adobe) forum is small, but the forum is a great service for all of those who don't know any English. I imagine the situation is very similar at least for the France (Adobe) forum. It would be a pity to loose them.

Finally, if they are going to be kept, this would be a good time to translate properly all of their fixed text.
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    32 replies

    Claudio González
    Legend
    February 18, 2009
    The new opening page of the FAQs on New Adobe Forums, where the link posted by Kath points, opens some hope.

    I have just taken a quick look at the part in Spanish, and what I saw at first look appears to be a good translation of the subjects in the part in English -not including the messages posted in English, of course. This contrasts with the fixed text in the Spain (Adobe) forums, which includes a few passages in good Spanish, many in bad Spanish, many in Spanglish, and even more that a few directly in English.

    I cannot however forget that the Spain (Adobe) forums vanished during the last attempted change, while the Spain (Macromedia) ones remained untouched. That's why, although I very much welcome this international aperture in the Forums, I am only partilly optimist about the future of the Spain (Adobe) forums.

    In my opinion, this new international opening page is a huge and unexpected step in the right direction. My congratulations to those responsible for it.
    Jacob Bugge
    Community Expert
    Community Expert
    February 18, 2009
    The link posted by Kath seems to indicate that there is actually more information in the international forums.

    What Claudio said, with the addition that a very clear reference to the larger English forums, stating that language (level) should not stop anyone, would increase the value of the international forums.
    Kath-H
    Inspiring
    February 18, 2009
    This seems to be new:

    http://www.adobeforums.com/webx/.59b7c39d/

    February 18, 2009
    Claudio, what others were saying (not specific to Spanish) is that they are aware of forums not run by Adobe that cover Adobe software in other counties/languages. The group I was visiting with are the Community Experts http://www.adobe.com/communities/experts/ many of whom spent time in the forums helping out.
    Claudio González
    Legend
    February 18, 2009
    Dorothy, the Spain (Adobe) forum is not a competition to any other Adobe forum. Most people who post questions (and get answers) there would be unable to post their questions in any other Adobe forum. Except perhaps for those "at the other side", but those are quite a different animal. Due to the lack of moderation, the ones in Spanish are very similar to the L*****. Plus, the endless quoting used over there makes threads nearly unreadable.
    Claudio González
    Legend
    February 18, 2009
    Dave, in my humble opinion, the "support" (soporte) menu in the Adobe Spain site is unfriendly and not at all helpful: it conducts you mainly to pages in English.

    Just as a majority of native English speakers know little or nothing of other languages, a majority of native Spanish speakers do not know any English.
    February 18, 2009
    John, I asked something about that in the way, way back forums and got the suggestion that many groups already have forums in various languages that serve the need very adequately. In those cases, would the powers that be at Adobe be willing to list recommended resources rather then ending up in competition with other groups, with the likely result of providing a poorer customer experience, then could be had using external resources?
    February 18, 2009
    in the "support" menu there's "forums". don't you guys have a support menu anywhere? check the page header...
    Claudio González
    Legend
    February 18, 2009
    Well, that wouldn't help very much if non English speaking users of Adobe products do not know about these forums... They would never even know about the flags.
    Chris Cox
    Legend
    February 18, 2009
    Maybe we need a standard "pick your flag to get to your localized forum" gimmick at the top level of the forums?