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S
Scot1975
Participant
September 22, 2019
Question

Windows 8.1 system refresh removed all Adobe apps.

  • September 22, 2019
  • 1 reply
  • 186 views

hello there, my father in law somehow performed a system refresh on windows 8.1 and the following apps were removed as part of the process -

 

Adobe Creative Cloud - version 4.8.1.435

Adobe Lightroom Classic CC - version 7.5

Adobe Photoshop CC 2018 - version 19.1.7

Adobe Photoshop Elements 13 - version 13.1

 

there is a distinct lack of media or serial number information available, but he does pay a monthly subscription to Adobe for the above services so do i contact them directly explaining the situation or can anyone offer advice on the best way to solve this puzzle so i can get him up and running again please? no system restore point available either i checked that already.

 

Thanks.

 

BR.

 

Jeff.

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 22, 2019

    First, I don't think Win8.1 is currently supported... but click below to verify

    Minimum System requirements for Cloud Programs... scroll down and check each program
    -http://helpx.adobe.com/creative-cloud/system-requirements.html

     

    Go to https://account.adobe.com/ to find a list of your programs and serial numbers
    -Click PLANS at the top, then MY PRODUCTS on the left side

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