You have my money, now where's my product id?

Ordered my product onlinen through Adobe's website, paid for it via Paypal and then Adobe sends me an order cancellation an hour after Paypal submits payment.  I did not authorize an order cancellation and no reason was offered as to why my order was cancelled.  Called Paypal and they did not receive an order cancellation so they cannot request a refund for my payment.  Called Adobe customer service, sales, and billing....no one there seems to be able to locate my order even though I have a copy of my order number.  Billing has accused Paypal of submitting an unauthorized payment and says Adobe cannot keep the payment or apply it to a non-existent order and that Adobe cannot send back the payment because Paypal made the mistake.  Sales cannot find that an order was ever made.  Customer service cannot find my previous Adobe purchases (I have made several over the past decade) in order to back trace my order and see if there was a mistake in the system.  Please just refund my money or give me my product IDs.  Your Office of the President can contact me if no one is able to resolve this issue.