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Inspiring
August 30, 2024
Answered

Adobe Acrobat Reader is *incredibly* slow & keeps hanging - AGAIN!!

  • August 30, 2024
  • 26 replies
  • 46628 views

Since the release 24.003.20054, Adobe Reader is AGAIN running slow again opening documents

 

Does anyone know why Adobe Acrobat Reader is so *incredibly* slow & keeps hanging please?

I keep getting the 'not responding' message; have to close it down & try again.

Documents load *really* slowly, if at all!

I have a fast PC with 32 GB of memory, so that shouldn't be the problem...

 

The previous 'fix' at here no longer works !!

Any ideas on speeding it up please?

Correct answer i fm34168167

When I updated to Windows 11 Pro v 24H2 Build(26100.2454), the problem (for me) no longer occurs.

 

Whether its the OS upgrade or something Adobe have fixed I can't really say

26 replies

David+Samvlejan
Participant
June 19, 2026

The "not responding" hangs on heavier files usually come down to how the reader loads a big document. The general PDF tools I have tested tend to choke on a big document, so they freeze on open and then stutters when you move around the page.

If you just need to read and mark up without the hangs, there are a few solid alternatives people in here already mention. (Disclosure: one of them is mine, so flagging that up front.) I make Ncored, a PDF tool I built as a working architect because the big drawing sets kept stalling. It opens fast and stays smooth on scroll, zoom and pan, handles heavy 50-200 MB+ project sets, runs without a subscription, and is Windows and Mac (Apple Silicon). There is a 14 day free trial, no signup, nothing to enter, if you want to throw a file that normally hangs at it.
 

Participant
August 19, 2025

After MONTHS of misery opening Adobe files and waiting for them to load, hang or simply not respond, i changed over to Nitro and have never had an issue since. 

 

Participant
October 31, 2025

I think  i will have to do the same. I thought it might have been my computer but got a brand new one last week with Windows 11 Pro and I am still having issues. 

 

Participant
July 17, 2025

Try updating Adobe Reader, disabling protected mode  or reinstalling. Also, check for large PDFs or system resource issues.

Souvik Sadhu
Legend
July 17, 2025

Hi All,

 

Hope you are doing well. 

 

We are live with a new update, which has several stability and performance enhancements.

 

Please update the app to the latest version (2025.001.20577) and let us know if the issue is fixed.

To do so, go to Menu > Help > Check for Updates.

 

Let us know how it goes.


Regards,
Souvik.

Participant
July 22, 2025

Still no better. Document opens but you have a lag until you can work on it.

FUNAGEN
Participating Frequently
June 29, 2025

Are you using the "comment" tool? Acrobat is not ideal for projects that involve a large number of comments.  For those, you may try using a different PDF reader. There are free alternatives if all you need to do is add comments.

Participating Frequently
February 5, 2025

Foxit also provides admx/adml GPO templates so you can set the default apps easily, as it used to be in the good old days of Windows 7, before whatever nightmare this is started, obscuring everything, making it nearly impossible for admins to lock systems into a standard setup that everyone could count on.  The goal, if I just interpret the end results, seems to be to reduce productivity and undermine worker comfort and confidence pretty much across the board, while preventing admins from addressing this outside of registry hacks, which won't hold still long enough to really solve anything.  I used to understand that OS's and software were built to increase productivity and ease of use. That clearly is not what drives things anymore.

Participant
December 4, 2024

Adobe must be trying to force everyone to update to pro. Message: "We are experiencing Acrobat Reader download site problems (for months) and are working to resolve the issue." One of the largest software companies in the world having "problems" with their download site for their only free product.

Participant
December 10, 2024

I have Pro and it lags horribly!

i fm34168167AuthorCorrect answer
Inspiring
November 20, 2024

When I updated to Windows 11 Pro v 24H2 Build(26100.2454), the problem (for me) no longer occurs.

 

Whether its the OS upgrade or something Adobe have fixed I can't really say

Participant
December 10, 2024

I have Pro and it still lags - horribly!!  I have another pdf system and it is lagging too...

Participating Frequently
October 29, 2024

Solution in Windows 10/11:

 

Control Panel > Installed Programs > Adobe > Uninstall Everything

Delete all C:\ProgramData Adobe folders

Delete all C:\username\AppData\Local (or Roaming)\Adobe folder, and delete everything in the Temp directory in the Local folder (don't delete the temp directory itself, skip anything that is in use.

Check your scheduled tasks for anything Adobe, delete

Restart computer

Problem solved.

 

Then just use the Foxit reader, which does not update itself to look different constantly, unsettling non-tech-savvy users.  Does not upsell users with upgrades to the full Acrobat -- WHICH IT INSTALLS IN THE USER CONTEXT TO CIRCUMVENT THE NEED FOR ADMINISTRATOR CREDENTIALS ON YOUR WORK DOMAIN, AND THEN EXPIRES, AND STOPS WORKING REQUIRING I.T. TO STEP IN AND REMOVE IT AND REINSTALL.

 

Adobe is garbage, been getting worse for years, and only artists compelled to use it for work should be using it for anything anymore.

 

Oh, and you can still buy a perpetual license of Foxit for like $150 for the full PDF software, if you don't want the subscription version.  Adobe's actions with installing the full Acrobat in the user context should have provoked a full blown revolt against them.  I know none of us I.T. people appreciated that little slimy maneuver.  Totally shady.

 

See you in the funny papers.

Inspiring
November 11, 2024

Help from MS on the way . . .

 

Participating Frequently
November 11, 2024

Except none of the computers in question in my case are running Windows 11.  Adobe is still going to upsell users, install updates constantly, install itself into every nook and cranny, leave services running even after you uninstall it, and, worst of all, easily, install an upgraded full version of the software in the user context to circumvent domain restrictions on software installation.  I hope they get ants.  That was just deliberately sneaky and underhanded and diabolical.  It seems they've stopped that, but the fact they did it at all is insufferable and unforgivable.

Participant
October 27, 2024

I, like others, am considering deleting ADOBE altogther despite being a paid subscriber for years.  The lagging is painful. I cannot work efficiently at all andcauses stress, major loss of productivity therefore income. I cannot reach out to tech support to walk me through issues.  As solutions offered are mixed I believe direct tech support is waranted. 

Participant
October 25, 2024

We faced the same issue  until we disabled the "new Acrobat" via the "hamburger menu.

See reddit answer below from "IHopeYouStepOnALego ":

Acrobat is Painfully Slow. How do I fix that? : r/Adobe