Adobe Acrobat Reader is *incredibly* slow & keeps hanging

Community Beginner ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

Hello folks,

 

Does anyone know why Adobe Acrobat Reader is so *incredibly* slow & keeps hanging please?

I keep getting the 'not responding' message; have to close it down & try again.

Documents load *really* slowly, if at all!

I have a fast PC with 16GB of memory, so that shouldn't be the problem...

 

Any ideas on speeding it up please?

Maybe Adobe you coudl do so?!

 

TOPICS
Crash or freeze

Views

9.2K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

Hi Marcush

 

Hope you are doing well and sorry for the trouble. As described the application is slow and loading the files takes long time.

 

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download the file to your computer first and then try to open it and check.

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once.

 

You may also try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risk.

 

Also try to reset the Acrobat preferences as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works.

 

If it still doesn't work, please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

LATEST

MOVED TO THE ACROBAT READER FORUM

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines