Adobe Firefly shows “Not available in your region”

Forum|Forum|3 months ago
March 3, 2026
1 reply
202 views

I’m experiencing an ongoing access issue with Adobe Firefly. For the past ~1 week, Firefly image generation fails across different models and shows the message: “Can’t access — Sorry, Adobe Firefly isn’t available in your region.” At the same time, Generative Fill is also not working.

Firefly should be available in my region, and I have used it successfully before. I’ve seen this issue once in the past as well — it later resolved — but now it has returned and has been persistent for about a week.

Could you please verify my account’s region/eligibility settings and investigate why Firefly and Generative Fill are being blocked?

Correct answer Hajar Toutsi

Hi Dan5312,

Thank you for writing in.

Adobe Firefly isn't available in Russia, Belarus, and China. In addition, Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, and the so-called Donetsk and Luhansk People's Republics.

If you happen to be in a different country from what I listed above and you are not using a VPN, please contact our customer support, click the chat bubble on the bottom right and type “AGENT” to get help.

We hope this information helps.

Hajar

Hajar Toutsi

Correct answer

Community Manager

Hi Dan5312,

Thank you for writing in.

Adobe Firefly isn't available in Russia, Belarus, and China. In addition, Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, and the so-called Donetsk and Luhansk People's Republics.

If you happen to be in a different country from what I listed above and you are not using a VPN, please contact our customer support, click the chat bubble on the bottom right and type “AGENT” to get help.

We hope this information helps.

Hajar

Геннадий28086455hrj8

Participant

Hello. I'm having the same problem, but I'm not in a country where Firefly is blocked. I've checked from different locations, including using mobile data. The problem is the same everywhere. [personal information removed by moderator], and I'm located in Kazakhstan.

caroline_edits

Community Manager

Hey there, which country is associated with your Adobe ID? Here’s an article on how to check: https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

Note that I removed some personal information from your post. Be safe with your personal information on the internet!

Thanks,

Caroline

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