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Answered

Adobe aktiviert nicht mein Kauf

Forum|Forum|4 days ago
June 1, 2026
5 replies
37 views

Hat jemand schon einmal ein ähnliches Problem mit Adobe gehabt?

Mein Lightroom-Abo ist ausgelaufen. Deshalb habe ich bei Amazon ein neues Jahresabo für Lightroom gekauft. Den Code habe ich bei Adobe eingelöst und sofort eine Bestätigung erhalten, dass der Code erfolgreich angenommen wurde.

Beim ersten Kontakt mit dem Adobe-Support wurde mir ausdrücklich bestätigt, dass der Code auf meinem Konto aktiviert worden sei. Zu diesem Zeitpunkt lief mein altes Abo allerdings noch, sodass ich nicht überprüfen konnte, ob alles tatsächlich korrekt hinterlegt war.

Nachdem das alte Abo abgelaufen war, stellte ich fest, dass das neue Abo nicht aktiv war und Lightroom nicht mehr funktionierte. Ich kontaktierte den Support erneut. Beim zweiten Kontakt wurde mir bestätigt, dass der Amazon-Code auf meinem Adobe-Konto eingelöst wurde. Gleichzeitig konnte man aber sehen, dass das neue Abo nicht aktiv ist und ich die Software nicht nutzen kann.

Ich habe Adobe inzwischen sämtliche Unterlagen, Kaufbelege und Screenshots geschickt. Jedes Mal wird mir gesagt, ich solle mir keine Sorgen machen und das Problem werde gelöst. Bisher ist jedoch nichts passiert.

Momentan kann ich Lightroom nicht benutzen und habe das Gefühl, in einer Endlosschleife zu stecken. Der Code wurde eingelöst, Adobe kann dies bestätigen, aber das Abo wird trotzdem nicht aktiviert.

Hat jemand einen Tipp, wie man so einen Fall bei Adobe wirklich eskalieren kann oder an die richtige Stelle gelangt? Für jeden Hinweis wäre ich sehr dankbar.

Vielen Dank!

Correct answer ArnoBr

Der Code ist angekommen. Alles ist ok

ArnoBrAuthor

Inspiring

Erledigt

ArnoBrAuthorCorrect answer

Inspiring

Der Code ist angekommen. Alles ist ok

kglad

Community Expert

@ArnoBr

thanks for the update.

ArnoBrAuthor

Inspiring

Unfortunately, nobody from Adobe has contacted me. Other people in the United States who had the same problem had it resolved immediately over the phone by Adobe. I do not understand why this is not possible in my case.”

Jeff_A_Wright

Community Manager

I appreciate the update, @ArnoBr, but as was discussed in case ADB-45538544-N1B9 you will be contacted after a new code has been generated. You should have a code by early next week based on the information in your support case.

Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html and use the steps if you have any additional questions or concerns, @ArnoBr. No actions will be taken from this public discussion thread, so please add any concerns you have to your active support case ADB-45538544-N1B9.

Jeff_A_Wright

Community Manager

Thank you for posting to this public discussion forum, @ArnoBr.

I am very sorry for the problems you have encountered managing the code you purchased from the Amazon marketplace. I can confirm that you support case ADB-45538544-N1B9 is active. You can use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any needed comments or updates to your case, @ArnoBr.

For future viewers of this discussion, see https://helpx.adobe.com/download-install/apps/licensing-activation/serial-number-redemption-code/redeem-code-adobe-account.html.

ArnoBrAuthor

Inspiring

Thank you for your reply.

I am pleased to see that there is at least an active support case and that I can now see where the case is being tracked.

My main concern, however, is finding a solution. We have already arranged Lightroom training and are planning to start using Lightroom throughout our workflow. At the moment, this issue is causing significant problems because we cannot access the software and begin working with it as planned.

Nevertheless, I appreciate your response and the confirmation that the case is active. I sincerely hope that the issue will be resolved soon.

Thank you for your assistance.

Kind regards,

Arno Brand

Jeff_A_Wright

Community Manager

I appreciate the update, @ArnoBr and I am sure this is a very difficult situation for you. Please make sure you have add any needed comments to your active support case using the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

No actions will be taken from this public discussion thread, @ArnoBr, so please make sure that any needed feedback or concerns are posted to support case ADB-45538544-N1B9.

kglad

Community Expert

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

ArnoBrAuthor

Inspiring

Thank you for your suggestion.

Unfortunately, this is not something I can solve on my side. Adobe Support has already confirmed that they can see the redemption code on my account and that it was redeemed correctly. They also confirmed that the subscription is not activated, despite everything having been done properly.

According to Adobe, the issue is on their side and they need to resolve it. However, this situation has already been ongoing for about ten days, and I am still unable to use the subscription.

I appreciate your help, but at this point I am waiting for Adobe to fix the problem on their end.

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