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gizelav40194664
Participant
June 2, 2026
Question

Over 2 months fighting to get a refund back.

  • June 2, 2026
  • 1 reply
  • 19 views

I bought an annual subscription for an Adobe cloud from the salesperson on the phone. 
She  lied to me and misled me with the information.

I had to pay for a yearly subscription and she forced me to get an additional AI software which I didn't need to complete the offer. 
 However on my Adobe account there was a 50 percent subscription offer and option to pay monthly, 

I called Adobe customer service straight away and cancelled the subscription and signed for a monthly option. 
I am desperately trying to get my money back £530 for the cancelled subscription since the 20th of March. 
Made endless amounts of phone calls and was promised a refund on the phone and in emails from Adobe staff. 
But it has never been finalized. 
 

It is utterly disgraceful, they stole my money and I am loosing my hope to ever get it back. 
 

Please help me with any suggestions on how to get justice from this awful company that treats their customers so poorly. 

 

 

 

    1 reply

    Jeff_A_Wright
    Community Manager
    Community Manager
    June 2, 2026

    ​Thank you for posting to this public discussion forum, Gizelav.

     

    I am sorry you have encountered so many problems managing your subscriptions. I do see that you have contacted us multiple times, and the most recent refund request was on May 11th. The case was then automatically closed because there was no confirmation that you had received the refund, @gizelav40194664.

     

    Please review and bookmark https://adobe.ly/3Sfq9i0, which provides information on how you can review your case history and update any active support cases.

     

    To receive a refund, you will need to contact us directly at https://adobe.ly/4udfYYN and start a new support case for June, Gizelav. As previously discussed, please promptly follow up on any requests. Support cases will automatically close if a prompt response is not received, Gizelav. ^JW

    gizelav40194664
    Participant
    June 2, 2026

    Nonsense! I have reopened the case since then. My current case ID :ADB-45477272-Y2S3

    My case has been reopened but nothing has been done about it. Don't put false information here. I was literally on the phone with Adobe yesterday and they promised they reopened my case. This is an utter nightmare are you are clearly withholding the money you owe me for over 2 months now. 
    Refund my money! 

    kglad
    Community Expert
    Community Expert
    June 3, 2026

    you can’t contact adobe support via phone so it’s not clear to whom you were speaking.

     

    use the link given in ​@Jeff_A_Wright’s message to chat with support.